Retail Supervisor - Baltimore Orioles Team Store

Retail Supervisor - Baltimore Orioles Team Store Job Description

As we continue to scale our global platform, the Retail Supervisor will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.

Role Overview The Retail Supervisor plays a critical role in the store and/or venue assisting the leadership team with creating the ultimate game day and fan experience by leading the front‑line part‑time retail team (Retail Associate/Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full‑time schedule including days, nights, weekends, and extended hours on game day and during events.

The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI‑enabled insights. Home game shifts are considered a core responsibility of the position and may include pre‑game, in‑game, and post‑game operational support.

How Will You Drive Impact

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Drive sales results by consistent execution of daily operations
• Support back‑of‑house operations; maintain stockroom organization.
• Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA
• Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience.

Ownership & Execution (Determined & Relentless Mindset)

• Communicate expectations for assignments and projects to the part‑time retail team (Retail Associate/ Retail Lead)
• Provide training and assistance to all part‑time retail team (Retail Associate/ Retail Lead)
• Coach part‑time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Encourages and models Fanatics Values
• Perform Manager on Duty responsibilities.

Innovation & Problem Solving (Entrepreneurial Spirit)

• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast‑paced, high‑growth environment

Team & Leadership Impact (Build Championship Teams)

• Collaborate cross‑functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

We are building a future‑ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

Capabilities & Experience You Bring

Required Qualifications:

• 2+ years of retail, customer service, or hospitality experience required
• Prior leadership or supervisory experience required
• Possess a fun, outgoing, confident, professional demeanor
• Ability to work well with all levels of management, build partnerships, and coach teams
• Ability to anticipate and solve problems and act decisively
• Ability to represent Fanatics/League/Team values and standards
• Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure
• Strong communication,…