Sales/Account Service Representative
Listed on 2026-03-01
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Sales
Customer Success Mgr./ CSM, Business Development, Healthcare / Medical Sales, Sales Representative
Position:
Sales / Account Service Representative
Location: Baltimore, MD #HYBRID
Duration: 6+ months #Contract
Rate: 30/hr
Must report occasionally to Canton or Merriweather for meetings and trainings.
Job Description- Work in collaboration with leadership to provide support to the internal and external sales team and to provide support for sales and retention.
- Serve as liaison within and with external vendors for sales related issues and escalations.
- Accountable for supporting sales agents with various inquiries and escalations.
- Education Level: High School Diploma
- 3+ years experience working in Sales or Customer Service
- Proven experience in generating additional leads and market value for the company.
- Experience in Medicare sales, customer service, broker support, CRM/multi-program capabilities, flexibility.
25% Provides service to internal and external sales agents by responding to sales inquiries and escalations, resolving agent sales-related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent, including but not limited to agent onboarding, commissions, supply orders and fulfillment and sales portals. Develops understanding of commission-related issues.
20% Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments within to ensure consistent information dissemination corporate-wide. Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.
20% Develops and maintains a strong relationship with internal staff and account support staff to identify and resolve sales-related inquiries and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.
20% Provides regular updates to management with regard to identified and outstanding issues. Works with internal teams and external vendors to facilitate, monitor and track issues and escalations. Serves as liaison between sales teams and management.
15% Reports patterns, trends or issues that may be preventing contracted brokers from successfully enrolling members.
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