Provider Relations Specialist- MD Highway , Ste , Roseville, MN

Provider Relations Specialist Position Overview

As a Provider Relations Specialist, you will cultivate and manage referring provider relationships within a designated territory. You will collaborate with the client’s treatment team, internally and externally, to provide comprehensive care coordination. You will also act as an internal liaison to foster and enhance the experience and outcomes for their clients and families. As a talented specialist, you will identify market strategies, build and deepen professional relationships, and optimize potential opportunities to expand The Emily Program’s community impact and patient engagement.

• Monday‑Friday (8:00 am‑5:00 pm)
• Some evenings and weekends as needed for travel, events, or conferences

• Remote based
• 70‑90% travel within the assigned territory
  • Southern MD, DC and surrounding areas as assigned
• Requires permanent residence in the state of MD

• Provider Relations Specialist, starting salary range $85,000‑$105,000
• Uncapped incentive compensation plan

Final compensation offered will be within the pay range based on qualifications/experience met for the position

• Concierge Customer Service: Ensures the coordination of communication as an integral part of the treatment team, joining internal and external care providers to provide an ideal level of communication and a concierge level of client experience. Locally manages the entire communication process from the initial call and proactively anticipates obstacles and participates in solutions from inception of a referral through the admission process to enhance patient and referent experience.
• Business Aptitude: Is the CEO of their own territory; builds, manages and executes a diversified, strategic business plan that includes tactical, measurable activities and branding opportunities that produce business results. Ability to make keen judgments and decisions by analyzing business opportunities and anticipating changes in the marketplace. Functions as eyes and ears back to the company providing a reciprocal connection between the program and the eating disorder community.
• Professional Relationship Development: Has the ability to continuously initiate professional relationships, connect interpersonally, leverage differentiators and maintain a mutually beneficial relationship. Provides unique knowledge, adapts to situations and navigates obstacles to create a genuine, trusting partnership.
• Results‑Driven: Drives territory initiatives with a self‑motivated, self‑governed approach; holding oneself accountable to tangible business and relational results through diverse, persistent outreach efforts. Motivated to achieve measurable outcomes. Continuously driven to pursue clinical and market knowledge that positions themselves and TEP as a valued resource in the treatment community.
• Client and Colleague Focused: Ensures our client’s and colleague’s perspectives are the driving force behind business decisions and activities, while ensuring that there is alignment with The Emily Program’s Core Values. Establishes professional credibility by immersing themselves in their respective communities, becoming a trusted resource for colleagues and clients.

• Demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, clinicians, and all referral sources.
• Ability to analyze territory, develop a comprehensive outreach plan, and implement strategies to win back business, retain established and grow existing professional referral database.
• Develop and execute a written quarterly and annual business development plan within the designated territory to meet or exceed targets.
• Conduct face‑to‑face meetings with key decision makers to uncover needs, address barriers to treatment and create community partnerships.
• Develop new and emerging referral channels by creating opportunities to increase awareness of our services among providers, to increase program reach.
• Plan/attend conferences/networking events on behalf of The Emily Program.
• Plan and execute presentations and tours, customize them to…