Account Manager

POSITION TITLE: Account Manager

TEAM: Account Management

REPORTS TO: Sales Operations Manager or Senior Lead Account Manager

FLSA CLASSIFICATION: Salary, Exempt

LOCATION: Headquarters (On-Site)

At the heart of Gable lies a passion that transcends the conventional. We’re more than just creators of visual communications; we’re experts at creating experiences. We believe that every brand, building, and place has a unique story to tell, and our mission is to elevate the way they are seen, experienced, and remembered.

We are committed to fostering a collaborative and inclusive work environment where team members can thrive and contribute to our shared success.

The Account Manager is responsible for coordinating and managing the pre-sale activity for assigned accounts and opportunities. This role supports the designated account owner by maintaining day-to-day communication with customer contacts, organizing opportunity information, coordinating internal pre-sale activity, and helping move opportunities efficiently from initial intake through complete turnover to Project Management once sold.

This role serves as a key liaison between customers, the designated account owner, Design, PACE, and other internal teams to ensure that scope details, required documents, and commercial information are accurate, organized, and ready for quoting and order conversion. The Account Manager also supports broader account growth by helping maintain customer relationships, identifying follow-on opportunities, and supporting upselling activity within existing accounts.

Depending on account assignment and organizational structure, this role may report to either the Sales Operations Manager or the Senior Lead Account Manager. Regardless of reporting line, all Account Managers are expected to follow a common pre-sale process and are accountable to shared administrative standards, workflow requirements, and documentation expectations.

This role is focused on pre-sale ownership and turnover readiness. Post-sale execution, including approvals, permitting, work order management, installation management, invoicing, and other downstream project delivery responsibilities, is handled by Project Management after turnover.

Opportunity Coordination & Pre-Sale Execution

• Receive new sales opportunities from the designated account owner or customers and enter complete, accurate opportunity information into the CRM and other required systems.
• Set up orders and related records in ERP and ensure opportunity data remains current, complete, and organized throughout the pre-sale process.
• Coordinate pre-sale activities including surveys, site meetings, preliminary drawings, estimate requests, bid support, proposal processing, and contract or purchase order intake.
• Help define and document project scope, quantities, site conditions, customer requirements, and key assumptions before opportunities are submitted for estimating.
• Track open opportunities and follow up internally to keep surveys, drawings, estimates, proposals, and related tasks moving on schedule.
• Ensure all required pre-sale documents are uploaded, organized, and properly documented in company systems.

Customer Support, Account Development & Internal Coordination

• Maintain strong day-to-day working relationships with customer contacts and provide responsive, professional communication throughout the pre-sale process.
• Support the designated account owner in managing customer communications, gathering information, and maintaining momentum on active opportunities and broader account programs.
• Identify opportunities for upselling, repeat business, multi-location rollouts, and other account expansion activity, and coordinate closely with the designated account owner to pursue them.
• Participate in customer calls, site meetings, and internal planning discussions as needed to support opportunity development and account growth.
• Communicate clearly with customers and internal teams regarding status, next steps, missing information, risks, and timing.

Turnover Quality, Documentation & Handoff

• Receive and process proposals, purchase orders, contracts, and other…