Account Manager

Date Posted:

Country:
United States of America

Location:

OT300: NPB - LINTHICUM (BALT), MD 1705 Twin Springs Road Suite 110, Baltimore, MD, 21227 USA

On a typical day you will:

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunity.
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution along with Operations.
• Partner with branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine messaging.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

• Preferred qualifications include 2‑4 years of experience in outside sales, or relevant experience in property management or HVAC sales.
• Ability to work in a highly team‑oriented and dynamic environment.
• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Customer‑centric with a strong desire to achieve customer satisfaction.
• Self‑motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft‑based computer software.
• Strong leadership skills, goal‑oriented, and self‑motivated with strong time management and organizational skills.
• Bachelor’s degree or equivalent work experience required.

• 401(k) plan with a generous company match and automatic retirement contribution from day one of employment; comprehensive medical, prescription drug, dental, and vision coverage for you and eligible dependents.
• Three weeks of paid vacation and paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs.
• Life insurance and disability coverage.
• Voluntary benefits (legal, pet, home, and auto insurance).
• Generous birth/adoption and parental leave benefits, including adoption assistance.
• Tuition reimbursement program.
• Service anniversary celebrations and spot performance bonus opportunities.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at