Hepatology Account Manager - Baltimore, MD

Account Manager

Job Summary:

The Account Manager is pivotal in owning the B2B customer relationship in the largest and most complex healthcare delivery networks (e.g., Health systems/HSs, State CDC Awardees, major health departments and Federally Qualified Health Systems/FQHCs). The role serves as the primary liaison with our largest customers and engages C/D level clinical & non‑clinical stakeholders to understand unique customer needs & priorities and deliver a customized value proposition.

The Account Manager will meet and/or exceed sales performance objectives in an assigned territory by developing, implementing, and executing an integrated territory business plan that includes key customer targets and key accounts. The role also provides scientific and clinical information within the disease state area and approves products, delivers clinically focused brand sales presentations to physicians, APPs, medical staff, and other appropriate clinic personnel, and optimizes customer engagement in accordance with industry and corporate policies and procedures.

• Build partnerships with large‑organized customers, including IDNs, Academic Centers, and key decision‑makers (e.g., Chief Medical Officers, Pharmacy Directors, Infectious Disease Specialists, and P&T Committee members).
• Achieve and exceed sales targets within the assigned territory by developing, implementing, and executing an integrated business plan for key accounts to maximize sales.
• Identify and engage key influencers, ensuring designated customer interaction expectations are met, focusing on top target customers.
• Plan and organize activities to achieve call metrics, optimizing coverage and frequency to key customers to maximize access and sales opportunities.
• Deliver comprehensive clinical brand presentations to physicians and other healthcare professionals, driving appropriate product utilization.
• Understand the healthcare delivery system within each assigned customer, including the physician hierarchy, key pharmacy personnel, and clinical nursing staff.
• Develop in‑depth product and competitor knowledge and stay informed about local and regional market trends.
• Analyze local trends to identify long‑ and short‑term goals, crafting a robust product launch business plan.
• Collaborate with peers in the sales organization to share best practices and strategies.
• Provide feedback on marketing strategy and analyze the effectiveness of sales activities and territory performance; develop territory plans with the Regional Sales Director, brand team, and other support partners to deliver an exceptional customer experience.
• Manage the territory budget to support sales and marketing activities effectively.
• Complete administrative tasks promptly, executing the company brand strategy and tactics within the assigned geographic area.
• Participate in training and development programs to enhance skills and knowledge.
• Maintain adherence and compliance with all corporate and industry policies and procedures.

• Bachelor's Degree in a relevant field.
• Valid driver's license.
• Travel Required:
  
  Up to 50% (based on specific district size).
• Minimum required experience:
  • Account Manager 6: Minimum 5 years of biotech/pharmaceutical experience.
  • Account Manager 7: Minimum 3 years of biotech/pharmaceutical experience.

• Proven success in product launch sales.
• Hepatology experience preferred.
• Documented track record of achieving sales targets and goals.
• Expertise in account selling and managing complex sales processes.
• Deep knowledge of the Health Systems business model, organizational structure, key stakeholder roles and decision‑making processes (P&T, formulary, etc.).
• Experience calling on C/D level within large, complex healthcare delivery networks (e.g., IDNs).
• Experience with lateral leadership in a highly matrixed organization.
• Ability to work effectively both independently and as part of a team.
• Analyze data and trends to create actionable business plans.
• Flexibility and adaptability to changing market conditions.
• A genuine passion for helping others and improving patient outcomes.
• Demonstrated ability to adhere to all regulatory,…