Pro Sales Manager - Baltimore

The Pro Sales Manager (PSM) is responsible for leading a team of Pro Account Representatives to drive outside sales and profitability growth through Managed Accounts for a market. They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales. They will coach a sales team utilizing  and customer visits to strengthen the sales performance and skillsets of their teams.

Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro.

• 20% Execution – Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction;
  Deliver consistent portfolio execution;
  Identify and implement best practices;
  Conduct weekly sales updates, monthly and quarterly business reviews.
• 40% Leadership – Provide direction and guidance to Outside Sales team on all aspects of regional professional sales;
  Drive and lead market‑based change;
  Coach and train Pro Account Representatives by making customer visits and managing
• 20% Planning – Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments;
  Develop an operating plan to drive Pro outside sales within the respective market to achieve sales targets.
• 20% Providing Excellent Customer Service – Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs.

• Reports to Regional Pro Sales Manager.
• Has 7 direct reports.

• Typical overnight travel 5% to 20% of the time.

• Mostly sitting or standing/walking; occasional lifting of material or equipment of moderate weight (8‑20 pounds).

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 3+ years of prior leadership experience.

• Working knowledge of Microsoft Office Suite.
• Demonstrated ability to collaborate and work effectively with cross‑functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• 4 years of account management/sales management experience.
• 4 plus years of home improvement or home building industry experience.
• Successful professional growth in a high‑paced retail environment.

• Knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.

• No additional education.

• 5 years.

• No additional years of experience.

• None.

• None.

• None.

• Action Oriented
• Being Resilient
• Persuades
• Builds Effective Teams
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results
• Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; ability to leverage relationships to accomplish sales and profitability goals.
• Strong leadership and negotiation skills; ability to persuade or influence others.
• Excellent communication skills; verbal, written and able to communicate globally.
• Builds effective partnerships throughout the organization; actions are consistent with words.
• Follows through on commitments; makes solid decisions; grasps essentials of complex issues and initiates actions that are most appropriate for the business.
• Creates an inclusive environment; demonstrates commitment to inclusion in staffing, training and development; gets results; acts with urgency; sets aggressive goals and achieves them; creates accountabilities to ensure department teams are productive.
• Functional Competence: understands the unique needs of the professional customer; working knowledge of IBM computer system used by The Home Depot stores.