Sales Design Consultant

Sales Design Consultant

Architectural Ceramics Inc. Baltimore, Maryland, United States

An Architect desires to evoke emotion from designing spaces, and we will change the way people look  strive to maintain corporate and personal integrity; provide our employees with purpose, education, and growth, all the while assuming a social responsiveness to the community.

We are proud of our diverse, talented and aspiring workforce. Our team brings some of the highest quality products and customer service to the tile and stone industry. Our passion for service and flair for design make us a unique company to work for.

If you have the desire to succeed we invite you to join our team!

• Wait on customers in the showroom either by appointment or walk in.
• All Opportunities should have Showroom Log Traffic and Next Purpose Task by end of the day in SFDC.
• Convert all leads by end of the day.
• Pending Opportunities all need to have Next Purpose tasks, accurate amounts, close dates.
• Call Open Opportunities and complete other action items. Calls should be made at least once a week or per negotiated date. Also call contractor and/or installer who will be providing the quantities.
• Assist clients from other stores or clients of another designer within your store as requested—treat all clients seamlessly.
• Provide current month and next month’s sales forecast when requested.
• Meet with Sales Manager on pending monthly and sales support, if applicable, weekly.
• Attend new product monthly webinar.
• Create social media posts for Instagram (at least three times a week).
• Like and share social media posts that Architessa creates to increase viewership on Instagram, etc.
• Attend vendor product training sessions.
• Keep contacts in SFDC up to date and entered daily.
• Return all phone calls by the end of the day.
• Return urgent emails by the end of the day.
• Prospect for new business by calling targeted account list in SFDC as well as other accounts you can find who do not currently work with Architessa.
• Work with manager to establish a fixed schedule to develop your top accounts, which may include outside visits, appointments, and/or telephone calls.
• Within 90 days provide a route schedule of specific firms you will be developing—minimum two visits per month.
• Clean up your workspace after each customer visit.
• Help put tile away throughout the day in the showroom.
• Attend networking meetings twice per month.
• Continue your education by learning company procedures and business rules, studying the price list and product lines offered so you can sell from our broad product line.
• Weekly outside account development visits to clients.
• Maintain Landmark Certification.
• Attend daily huddle.
• Training scheduled 9am‑11am Wednesdays.

Showroom

Hours:

Mon, Tue, Thu, Fri – 9am‑5pm;
Wed – 11am‑5pm;
Sat & Wednesday night – Appointment only. Hours beyond showroom open hours may be required for team support, closing, reporting, and maintaining the showroom.

• Reports Generated by Department and Frequency of use
• Pendings Pipeline report
  - Daily
• Account List Report
  - Weekly

Key Performance Indicators:

• Monthly/yearly sales goal
• Waits on walk‑ins based on rotation
• Pendings kept current and timely follow up on action items
• Helps clients from another store / same store as requested
• Continuous improvement in product knowledge and design capabilities
• Account development
• Account retention
• Survey of key internal customers
• Survey of top 5 external customers

We believe every employee should be properly rewarded for a job well done. Architectural Ceramics provides comprehensive healthcare, including medical, prescription drug, and dental insurance. Your financial well‑being will be supported by an equitable compensation program and a retirement investment plan. We offer a challenging and rewarding professional work environment, balanced by a time‑off program that includes paid holidays.