Business Account Specialist - SLED

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world.

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You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client‑base and making our current customers even happier. You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.

• Lead customer interactions on accounts with or without an assigned account manager
• Prospect for new customers while partnering with various support and field teams to close opportunities.
• Support the overall account strategy with the SLED sales leadership team.
• New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support.
• Drive and train online self‑service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption. Endorse self‑service practices where possible.
• Research and resolve customer problems while recommending solutions.
• Support E‑Rate/Non‑erate accounts
• Manage 800# and  chat queues and engage with customers.
• Manage inboxes to ensure timing responses, guidance and resolution occurs.
• Provide customers updates on settlement agreements, disputes and billing issues in partnership with other stakeholders
• Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT etc.
• Engage Quick Start and other quoting channels to support change order initiatives on Proquest
• Engage the proper support channels to support change orders on legacy platforms
• Support administrative activity like quoting renewals, disconnects, TOSAs, amendment only, address validation requests
• Help manage product or account specific migrations
• Create new account requests to ensure entities are established correctly for quoting, contracting, ordering and billing
• Take point on customer escalations, outages and service‑related issues by pulling in the correct resource or managing it

You have the drive and enthusiasm to win new business. You don’t mind cold‑calling potential customers because meeting new people and discovering their needs is what you enjoy. Closing a sale takes initiative and you know just how to support the sales reps to follow up and follow through so nothing gets missed. The idea of solving customer problems with first‑class technical solutions energizes you.

A fast‑paced environment when you are multitasking to get everything done is where you do your best work.

• Bachelor’s degree or one or more years of work experience (Sales support, Customer Service, etc).
• A valid driver’s license.
• Eligibility to pass Motor Vehicle Record check.

• A degree.
• Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.
• Have been a part of working with customers to solve their problems and create sales – you can easily help multiple customers at the same time.
• Experience prospecting, selling, sales support, and problem resolution for business accounts.
• Experience in hunting for new business and partnering with the sales team to close the sale.
• Have experience finding ways to grow the business with existing customers.
• Familiarity with crafting programs with products that will wow our customers.
• Experience in supporting the resolution of customer problems and recommending…