Enterprise Account Director, Creativity and Productivity

The Challenge

Adobe’s Digital Media Enterprise team is looking for a hardworking, proactive Account Director to ensure that the needs of our Enterprise clients are being supported. The Account Director is responsible for the sourcing and closing of new customers, and for the end-to-end management of Adobe's existing client relationships. Measures of success include revenue delivered vs. targets, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to overall sales team and business unit.

We are looking for a hunter who can demonstrate a history of quota over‑achievement and deep customer relationships. There will be a defined set of enterprise accounts with greater than $1B in annual revenue.

• Maintain and grow existing client base including expansion of new offerings.
• Drive specific product revenue in the territory.
• Build strong, lasting relationships with customers by understanding their needs and business objectives.
• Perform outbound contact to existing customers to sell additional solutions.
• Acquire and maintain a working knowledge of the complete capabilities of our solution offerings.
• Convert customer challenges into new opportunities.
• Maintain an active pipeline of forecasted opportunities to meet monthly, quarterly and annual quota objectives.
• Improve overall customer satisfaction in assigned customer accounts.
• Work with various groups within Adobe (Product, Marketing, Finance and Engineering) to provide customer feedback and drive revenue opportunities in the region.

• Minimum 10+ years proven track record of field account management/account executive experience.
• Proven track record selling complex enterprise solutions.
• Ability to forge and maintain good business relationships.
• Demonstrated analytical and computer skills.
• Excellent communication and presentation skills with top‑notch customer service approach.
• Proven experience in using quantitative and qualitative analysis to assess customer relationships and make recommendations for each account.
• Ability to remain calm in a fast‑paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending an approach to solving problems and pursuing opportunities.
• Ability to work successfully in a team environment with the Adobe ecosystem including renewals specialists, product specialists, CSMs, solution consultants and field marketing.
• Creative problem‑solving approach.
• Experience in selling technology.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $270,700 – $446,000 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. In New York, the pay range for this position is $308,000 – $446,000.

For sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short‑term incentives are in the form of sales commission plans. Non‑sales roles starting salaries are expressed as base salary and short‑term incentives are in the form of the Annual Incentive Plan (AIP). Certain roles may also be eligible for long‑term incentives in the form of a new‑hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.