Sales & Account Service Representative

Sales & Account Service Representative I

Location: Canton, MD.

• This position will work in collaboration with leadership to provide support to the internal and external sales team and is responsible for providing support for sales and retention.
• Serves as liaison within client and with external vendors for sales related issues and escalations. Position is accountable for supporting sales agents with various inquiries and escalations.

• 25% Provides service to internal and external sales agents by responding to sales inquiries and escalations by resolving agent sales related issues, requests and complaints. Interacts with other departmental staff to coordinate matters involving agent including but not limited to agent onboarding, agent commissions, supply orders and fulfillment and sales portals. Develops understanding of commission related issues.
• 20% Serves as market segment product expert. Remains current on all legislative changes and regulation updates and communicates to appropriate departments within client to insure consistent information dissemination corporate-wide. Educates individuals, brokers, and FMOs regarding insurance options in the Medicare marketplace and effectively explains processes/guidelines.
• 20% Develops and maintains a strong relationship with internal client staff and account support staff to identify and resolve sales related inquires and escalations. Works directly with internal and external sales teams to support growth in new Medicare sales and retention of existing Medicare business.
• 20% Provides regular updates to management with regard to identified and outstanding issues. Works with internal teams and external vendors to facilitate, monitor and track issues and escalations. Serves as liaison between sales teams and management.
• 15% Reports patterns trends or issues that be preventing contracted brokers from successfully enrolling members.

• Knowledge of ACA marketplace rules (OEP/SEP, eligibility, plan types).
• Experience with Healthcare.gov / state exchange enrollments.
• Ability to support high-volume broker books and manage escalations.
• Proven skill resolving stuck, missing, duplicate, or incorrect enrollments.
• Ability to work under fast paced environment- with resolving escalations.
• Comfortable working with FMOs, GA agencies, and independent agents.
• Ability to explain complex ACA rules clearly to brokers.
• Experience using CRMs (Salesforce).
• Strong documentation, tracking, and SLA management.
• Able to de-escalate brokers and protect retention during enrollment surges.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience in generating additional leads and market value for the company.

• High School Diploma.

• 3 years' experience working in Sales or Customer Service.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.