Cafe Retail Sales Associate

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Onsite locations:
Hard Rock Cafe Baltimoretime type:
Part time posted on:
Posted Todayjob requisition :
R976

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site:
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* Job Description:

** The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
* Greeting guests.
* Answering questions - accurately and politely.
* Answering the phone.
* Making proficient sales transactions - using a point-of-sale system.
* Handling cash and other forms of payment.
* Maintaining proper cash drawer balances.
* Directing guests to areas/restrooms.
* Demonstrating impeccable product knowledge.
* Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.
* Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).
* Maintaining a clean and organized store.
* Maintaining proper product stock levels – through retail pulls & inventories.
* Displaying Retail product – through HRC’s visual display standards.
* Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.
* Assuring the complete satisfaction of each and every guest.
* Creating memorable experiences.
* Entertaining guests to create “Raving Fans”. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
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