Corporate Sales & Rentals Manager

General Summary

The Corporate Sales & Rentals Manager is responsible for driving revenue growth through the sale, planning,coordination, and execution of corporate rentals and events at The Maryland Zooin Baltimore. This position will actively sell the Zoo as a distinctive venuefor corporate functions, including company picnics, races and walks, holiday parties, meetings, conferences, team retreats, employee appreciation events,networking functions, and other corporate gatherings.

The Corporate Sales &Rentals Manager owns the corporate rental sales process from prospecting and initial inquiry through contract execution, event delivery, and post-event follow-up. The Manager is responsible for achieving established revenue goals,developing new business, cultivating strong client relationships, and generating repeat and referral business.

Success in this position requires an entrepreneurial approach to sales. The Manager is expected to identify new markets, partnerships, prospects, packages, and sales opportunities and to bring creativity and innovation to how the Zoo attract sand serves corporate clients. This position requires an exceptional eye for detail, strong sales and relationship-management skills, sound judgment, andthe ability to independently manage multiple clients and events simultaneously.

The Corporate Sales &Rentals Manager is also an operational position and is expected to be present for and actively work events. Corporate events occur seven days a week and maytake place between 7:00 a.m. and 11:00 p.m. The Manager must be available towork a flexible schedule based on the needs of clients and the Zoo.

Additionally, the Corporate Sales &Rentals Manager will support the Zoo's mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity,Accessibility, and Inclusion) goals.

This is an entirely in-person position. Remote work is not available for this role.

• Own and manage the full sales cycle for corporate rentals, including prospecting, responding to inquiries, qualifying leads, conducting site tours, developing proposals, negotiating terms,preparing and executing contracts, securing deposits, and closing business.
• Achieve or exceed established annual corporate rental revenue goals and other sales performance targets.
• Proactively generate new corporate business rather than relying solely on inbound inquiries.
• Develop and execute creative sales strategies to position the Zoo as a premier and distinctive destination for corporate events in the Baltimore region.
• Identify new markets, industries, companies,associations, event planners, and community partners that have the potential to generate corporate rental revenue.
• Build and maintain a robust sales pipeline and consistently move prospective clients from initial contact through signed contract.
• Cultivate strong, long-term relationships with corporate clients to generate repeat bookings, referrals, and expanded business.
• Develop strategies to grow existing accounts by identifying additional event, sponsorship, hospitality, or rental opportunities.
• Maintain consistent contact with past clients and prospects to keep the Zoo top-of-mind for future corporate functions.
• Identify opportunities to package Zoo spaces,experiences, amenities, and other assets in new and compelling ways for the corporate market.
• Remain informed about corporate event trends,competitive venues, client expectations, and market opportunities.
• Represent the Zoo at networking events, trade shows, community events, industry functions, and other business-development opportunities as appropriate.
• Collaborate with Marketing and other Zoo teamsto develop sales collateral, campaigns, promotions, digital content, and other tools that support corporate rental revenue.
• Regularly evaluate sales results and recommend changes to pricing, packages, processes, products, and sales strategies thatcan increase revenue and improve the client experience.

• Serve as the primary point of contact for assigned corporate rental clients from initial inquiry through post-event follow-up.
• Prepare, negotiate, execute, and administer rental agreements and other event-related contracts in accordance with Zoo policies.
• Ensure contracts accurately reflect event scope, pricing, payment schedules, operational requirements, client responsibilities, and other agreed-upon terms.
• Maintain accurate and timely client, contract,sales pipeline, event, payment, and communication records in the Zoo’s CRM andother systems.
• Coordinate deposits, invoicing, final payments, certificates of insurance, vendor documentation, and other required event materials.
• Clearly communicate Zoo policies, procedures,deadlines, restrictions, and expectations to clients.
• Conduct detailed event-planning meetings andsite visits to ensure all client expectations and operational requirements are understood and…