Dealer Success Manager

• Operate as a strategic consultant and customer-centric partner to auto dealers within the Capital One Sales Process
• Partner with POD counterparts to strategize and achieve sales success
• Support efforts to gain and retain Navigator Platform subscribers
• Provide specialized expertise during initial pitches and closing techniques
• Own seamless setup, expert training, and strategic ROI conversations
• Educate and gain buy-in from key auto dealer stakeholders
• Collaborate with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals
• Support Navigator Platform sales efforts and own the customer adoption and retention lifecycle
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process
• Provide subject matter expertise on processes and Navigator Platform while representing Sales
• Troubleshoot product and process issues related to Navigator Platform
• Conduct frequent in-market dealership visits to foster relationships and execute customer enablement

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management
• Strong sales-professional background
• Expertise in process improvement
• Strong interpersonal, communication, analytical, and influencing skills
• Attention to detail and ability to adapt to a dynamic agile environment
• Ability to train users and drive tool adoption
• Ability to understand the product and troubleshoot technical issues quickly
• Ability to travel up to 50% within the metro areas of Baltimore, MD and Wilmington, DE
• Capital One will not sponsor a new applicant for employment authorization for this position

Demonstrates expertise in Process Management and Relationship Management while driving customer adoption and retention of the Navigator Platform. Strong sales acumen and ability to educate stakeholders on product offerings and process improvements are essential.

• Process Management
• Relationship Management
• Sales Expertise
• Process Improvement
• Customer Training

• Process Management
• Sales Techniques
• Product Troubleshooting
• Customer Enablement
• ROI Conversations

• Interpersonal Skills
• Communication Skills
• Analytical Skills
• Influencing Skills
• Attention to Detail

• High School Diploma
• GED

• Auto Dealers
• Sales Process
• Customer Adoption
• Market Strategies
• Dynamic Agile Environment

• Navigator Platform