Senior Account Manager

Company Description

Exit
10 is a creative agency dedicated to finding the most effective solutions for clients through curiosity, rigor, and collaboration. The company emphasizes relationships built on transparency and trust, where the strongest idea moves forward regardless of who brings it to the table. Exit
10 focuses on not only identifying the right answer, but also designing, developing, and nurturing it so it reaches its full potential. Team members share a sense of responsibility for client outcomes and are encouraged to take ownership of the work they create. This environment supports creative thinkers who value thoughtful execution and long-term impact.

The Senior Account Manager is a full-time, on-site role based in Baltimore, MD. A senior account manager serves as the liaison between Exit
10 and its clients and is responsible for all aspects of account service for the accounts assigned to them, including project planning; project management from inception to completion and billing; timely and effective coordination and communications with the agency creative and videography teams; timely and effective coordination and communications with agency strategic partners and vendors; and overall client satisfaction and account growth.

Senior account managers are also responsible for managing account coordinators and supporting senior management with business development in the absence of a director of account service.

Senior account management requires maintaining a high level of awareness with client activities and providing detail-oriented program and project management and professional communication with key client contacts for the accounts to which they are assigned. This role also involves mentoring junior team members, contributing to process improvements, and supporting new business pitches as needed.

• Report to and support the Director of Account Service or Creative Director, as applicable, while serving as the primary day-to-day contact for assigned client accounts.
• Develop and maintain a working understanding of each assigned client’s industry, culture, products or services, and strategic communications plan.
• Prepare account service materials, including agendas, meeting reports, proposals, client communications, and related correspondence.
• Participate in client meetings and conference calls, documenting key discussions and follow-up items.

• Verify production specifications, coordinate vendor quotes, prepare client estimates, secure approvals, and support accurate, timely billing with agency finance.
• Process internal information requests and maintain project documentation in Teamwork, including archiving.

• Support account service teammates and coordinate with creative, videography, finance, operations, and strategic partners to deliver effective solutions and maintain client satisfaction.
• Provide project briefs, timelines, deadlines, and updates to creative and videography teams through Teamwork, Trello, Slack, and other agency platforms.
• Proofread work and collaborate with the senior creative team and management to ensure agency work meets quality standards before client submission.

• Manage client needs, ensure satisfaction, and identify opportunities to grow agency revenue, responsibilities, and value within the client relationship.
• Assist senior management with proposals, presentations, statements of work, and business development efforts as needed.
• In the absence of a Director of Account Service, manage and develop account coordinators, as applicable.

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