Parking Security Officer; Part-Time

Position: Parking Security Officer (Part-Time)
Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status

General Summary
:
The Parking Security Officer will directvehicles and greet guests in the parking lots, provide safety resources andwork in zoo areas, as assigned. Additionally, the Parking Security Officer will support the Zoo's mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity,Equity, Accessibility, and Inclusion) goals.

Hours of Shift: Friday - Monday, 9:30 AM - 4:30 PM

Essential Functions
:

Primary Functions
:

• Direct cars, buses and other traffic intoappropriate parking, drop off or delivery areas;
• Open and close parking lots as necessary;
• Monitor all parking areas to prevent break-insand/or vandalism of vehicles and Zoo property;
• Keep all parking areas and entrance areas clean andfree of litter;
• Place directional signs, cones and barricades asneeded;
• Direct vehicles and pedestrians with flags and otherhand-held devices;
• Work in and/or help out in any aspect of Zoooperations as directed when appropriate;
• Ensure guest safety at alltimes;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication(Internal and External):

• Greet guests and respond appropriately toguests' questions, comments, or concerns in a friendly, professional, and informed manner;
• Monitorunauthorized persons and loitering in or around the parking lots and notify
  
  Dispatch and/ or management of suspicious persons or activities;
• Communicate with the Security Department by radio contact as needed following Zoo radio etiquette andprotocol at all times; and,
• Contact an appropriate
  
  Security staff member necessary to resolve security issues by radio contact asneeded to communicate information.

Management of Resources (Financial, Human Resources, Facilities):

• Monitor guests' behavior toensure their safety on and around the parking lots near the Main Gate.

Minimum Qualifications
:

Education
:

• High school diploma or equivalent required

Experience/Training
:

• Minimum of six months related experience and/or training.
• Exposure to first aid and/orCPR training a plus.
• Exposure to safety and security protocols preferred.

Hospitality
:

• Friendly disposition;
• Possess a positive and patient attitude; and
• Possess excellent verbal communication skills.

Working Conditions
:

• Must be able to stand, walkand/or run, and remain active for an eight-hour shift;
• Mustbe able to walk large areas of the Zoo as needed;
• Must be able to work in anoutdoor weather environment in all seasons and weather, includingheat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Mustbe able to exert up to 50 pounds of force occasionally, 25 pounds frequentlyand/or a negligible amount of force frequently or constantly to lift, carry,push, pull or otherwise move objects; and,
• Exposure to potential environmental hazards such as poison oak/ivy, uneven terrain, insect bites/stings, and Hepatitis B depending on the position.

Equipment
:

• Mustbe able to operate a variety of machines and equipment including telephone,two-way radio, etc.

Traits Desirable
:

• Possessa clear comprehension of vehicle and pedestrian traffic flow;
• Possessan outgoing personality with the ability to approach guests and take charge of challenging situations;
• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
• Ability to identify and resolve guest issues; and,
• Abilityto work independently and stay productive with minimal direct supervision.

Disclaimer
:
The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended tobe construed as an exhaustive list of all responsibilities, duties and/orskills required of all personnel so classified. Therefore, management reserves the right to revise the job or to requirethat other or different task be performed when circumstances change.

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