Security Officer; Evening Shift

Position: Security Officer (Evening Shift)
Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status

General Summary
:
The Security Officer is asignificant position responsible for representing the organization and providinga safe and secure environment for all internal and external customers andenforcing all policies at The Maryland Zoo. Additionally, the Security Officer will support the Zoo's mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals.

Hours of Shift
: 5:30 PM - 1:30 AM

Essential Functions
:

Primary Functions
:

• Responsible for rotatingthroughout all buildings, grounds and all animal areas and reporting suspiciousconditions or unusual occurrences to Security Captain or Supervisor either in avehicle or on foot;
• Respond to all requests forfirst aid, CRP, and/ or AED from guests or employees;
• Attend to the needs of the individual requesting assistance in a calm, professional, and ethical manner;
• Respond to security related incidents occurring on zoo property, set the tone of enforcement in interactions,mitigate and defuse situations;
• Respond to all alarms asdispatched;
• Lead and manage all employeeor guest related incidents, providing detailed investigative information,witnesses, and accurate location(s) on reports;
• Responsible for ensuring work related incidents are reported, investigated, appropriate medical attention issought and appropriate departments are contacted;
• Responsible for maintaining records of employee or guest related incidents including after-hours calls;
• Responsible for providingguest control, including challenging situations;
• Participate in a rotation onthe Dispatch post located in the Security office which will include, but is not limited to, monitoring all Zoo activity, and deploying fellow Security officers to the scene of activity as needed; facilitating 911 calls and centralized Code Alpha and Code Beta communication needs; monitoring and communicating severeweather conditions; coordinating cab transportation for employee related incidents and accidents; and documenting and recording activities as appropriate;
• Practice good safety awareness and ensure guest safety at all times;
• Perform other related dutiesas assigned by management;
• Ensure all company policy and procedures are followed; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internaland External):

• Responsible for communicatingeffectively with staff and the public regarding standard operating procedures;
• Work closely with contractedtemporary services and staff to ensure adherence to all Zoo policies and procedures;
• Write and investigaterequired shift and accident reports on employees, guests, and shift activities;
• Submit written reports,without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lot);
• Monitor radios to ensure effective communication;
• Contact an appropriate
  
  Security staff member necessary to resolve security issues by radio contact asneeded to communicate information;
• Attend meetings and represent the Zoo on various committees; and,
• Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated asan Officer, with or without specific instruction to do so, of employees,guests, volunteers, etc.

Management of Resources (Financial,Human Resources, Facilities):

• Assistin organizing breaks for all assigned employees while ensuring adequate staffing levels to control attendance flow; and,
• Coordinate with other departments as necessary to fulfill any needs related to special event request sand departmental training.

Minimum Qualifications
:

• Hospitality;
• Friendly and outgoing;
• Possess a positive and patient attitude; and,
• Possess excellent verbal communication skills.

Education
:

• High school diploma or equivalent.

Experience/Training
:

• Must be at least 21 yearsold;
• Two years of security related experience;
• Good working knowledge of security operations in a business environment;
• Proficiency with Microsoft Office software, including Microsoft Outlook, Excel and Word;
• Must possess or able to successfully…