Surveillance Security Officer - Supervisor

Surveillance Security Officer - Supervisor

Garda World Security Services U.S.

Garda World Security Services is now hiring a Surveillance Security Officer. The role focuses on customer service, supervision, and monitoring security systems across multiple client locations.

• Full‑time, 40‑hour schedule (7:00 a.m.‑3:00 p.m., Monday‑Friday)
• Competitive hourly wage ($25.00 / hr) plus Daily Pay option for employees
• Comprehensive benefits package: medical, dental, vision; 401(k) with matching; paid time off, paid holidays, disability and life insurance
• Career growth opportunities within Garda World
• Uniform provided at no cost

• Supervise, coach, and develop Security Operations Center personnel.
• Manage daily command center operations across all assigned shifts.
• Ensure continuous monitoring of CCTV, access control, alarm systems, intrusion detection, fire/life safety systems, and emergency notification platforms.
• Coordinate emergency responses with on‑site security personnel, law enforcement, fire departments, EMS, and client representatives.
• Serve as the primary escalation point for critical incidents and operational disruptions.
• Monitor officer welfare, staffing levels, call‑offs, and dispatch activities.
• Maintain situational awareness of all client locations under the command center's responsibility.
• Review and approve incident reports, dispatch logs, and shift activity reports for accuracy and completeness.
• Conduct quality assurance reviews of communications, documentation, and response times.
• Ensure all incidents are documented in accordance with company policies and client requirements.
• Assist with investigations involving alarms, security breaches, workplace violence, theft, or other security incidents.
• Coordinate business continuity and emergency response procedures during critical events.
• Conduct shift briefings and communicate operational updates to staff.
• Maintain compliance with company SOPs, client post orders, and applicable regulations.
• Participate in hiring, onboarding, scheduling, performance evaluations, corrective actions, and employee development.
• Identify opportunities to improve operational efficiency through technology and process improvements.
• Generate daily, weekly, and monthly operational reports and performance metrics.
• Ensure confidentiality of sensitive client and company information.

• Customer service duties such as welcoming, verifying identity, and guiding visitors.
• Manage access control and perform regular patrols to identify potential risks.
• Inspect security equipment and report any maintenance needs.
• Respond to incidents, provide first aid, and coordinate with emergency teams.
• Answer questions in person or by phone.
• Write incident reports and communicate security concerns.
• Ensure the safety and protection of individuals and property.

• Authorized to work in the United States.
• High School Diploma or GED.
• Successful completion of extensive security screening process.
• Proficient basic phone and computer skills.
• Security, military, or law enforcement experience preferred.
• Valid security license or ability to obtain one.
• At least 3–5 years of supervisory experience.
• At least 3–5 years of operations center experience.
• 21 years of age or older.

Employment is contingent on the successful completion of a background check and drug screening to be conducted after an offer of employment is extended.

It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License Number: 106-4287