Surveillance Security Officer - Supervisor

Job Overview

Garda World Security Services is hiring a Surveillance Security Officer. The position focuses on customer service, engaging with visitors and staff across shifts in office towers, hotels, shopping centers, and other environments. Successful candidates will have strong communication skills, a keen eye for detail, and an ability to build meaningful connections.

• Site
  
  Location:
  
  Baltimore
• Schedule:
  
  Full‑Time (40 hours) 7:00 am‑3:00 pm Monday‑Friday
• Competitive hourly wage of $25.00/hour
• Comprehensive benefits package including medical, dental, vision, 401(k) with employer match, paid time off, paid holidays, disability coverage, and life insurance options
• Career growth opportunities
• Uniform provided at no cost

• Supervise, coach, and develop Security Operations Center personnel.
• Manage daily command center operations across all assigned shifts.
• Ensure continuous monitoring of CCTV, access control, alarm systems, intrusion detection, fire/life safety systems, and emergency notification platforms.
• Coordinate emergency responses with on‑site security personnel, law enforcement, fire departments, EMS, and client representatives.
• Serve as the primary escalation point for critical incidents and operational disruptions.
• Monitor officer welfare, staffing levels, call‑offs, and dispatch activities.
• Maintain situational awareness of all client locations under the command center’s responsibility.
• Review and approve incident reports, dispatch logs, and shift activity reports for accuracy and completeness.
• Conduct quality assurance reviews of communications, documentation, and response times.
• Ensure all incidents are documented in accordance with company policies and client requirements.
• Assist with investigations involving alarms, security breaches, workplace violence, theft, or other security incidents.
• Coordinate business continuity and emergency response procedures during critical events.
• Conduct shift briefings and communicate operational updates to staff.
• Maintain compliance with company SOPs, client post orders, and applicable regulations.
• Participate in hiring, onboarding, scheduling, performance evaluations, corrective actions, and employee development.
• Identify opportunities to improve operational efficiency through technology and process improvements.
• Generate daily, weekly, and monthly operational reports and performance metrics.
• Ensure confidentiality of sensitive client and company information.

• Customer service duties such as welcoming visitors, verifying identity, and guiding them through premises.
• Manage access control and perform regular patrols to identify potential risks.
• Inspect security equipment and report maintenance needs.
• Respond to incidents, provide first aid, and coordinate with emergency teams.
• Answer questions in person or by phone and write incident reports.
• Ensure the safety and protection of individuals and property.

• Authorized to work in the U.S.
• High school diploma or GED (documentable).
• Pass an extensive screening process.
• Exceptional customer service skills.
• Proficient in basic phone & computer skills.
• Previous security, military, or law enforcement experience is advantageous.
• Valid security license or ability to obtain one.
• At least 3‑5 years of supervisor experience.
• 3‑5 years of operation center experience.
• 21 years of age or older.

Employment is contingent on the successful completion of a background check and drug screening following an offer of employment.

Garda World Security Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. It also complies with applicable state and local nondiscrimination laws. All terms and conditions of employment, including hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training, are provided on the basis of merit and not based on protected classifications.