Security Officer

• Base Pay $18.74 - $23.05 / Hour
• Employee Type Full Time

Under general supervision, the Security Officer provides a safe, secure, welcoming and supportive environment for patients, families, visitors, team members, physicians and contractors hington Pediatric Hospital. The Security Officer performs patrol, access-control, customer-service, emergency-response and documentation duties while supporting the hospital’s pediatric, patient- and family-centered mission.

The Security Officer functions primarily at the post and line-officer level and performs assigned duties in accordance with established post orders, departmental procedures, hospital policies, training and applicable law.

The Security Officer has limited independent decision-making authority and is expected to use sound judgment within the scope of assigned responsibilities, training and policy. This position does not have supervisory, managerial, disciplinary, scheduling, performance-management or leadership authority over other employees.

• Conducts interior and exterior patrols to identify safety hazards, security concerns, suspicious activity, unsecured doors, environmental risks and policy violations.
• Operates hospital vehicles when assigned and authorized, in accordance with hospital policy, applicable law and insurance requirements.
• Maintains assigned posts and performs duties in accordance with post orders, departmental procedures and hospital policies.
• Provides professional, compassionate family-centered assistance, directions, escorts and information to patients, families, visitors and staff.
• Responds promptly to dispatched calls for service, including disturbances, behavioral-health concerns, missing or elopement-risk patients, suspicious persons, access-control concerns, medical emergencies and fire or life-safety events.
• Uses approved verbal de-escalation and crisis-intervention techniques and assists clinical staff with disruptive, combative or emotionally distressed patients or visitors within training and policy.
• Supports emergency operations, including fire alarms, evacuations, shelter-in-place actions, severe-weather events, utility interruptions and other emergency-management procedures.
• Enforces hospital policies concerning visitor management, restricted areas, parking, smoking, weapons, contraband and conduct on hospital property.
• Operates and monitors assigned security technology, including radios, email, computer-aided dispatch, electronic report-writing platforms, access-control systems, duress alarms, CCTV/video-management systems, visitor-management tools and other department-approved equipment; documents and promptly reports system issues or deficiencies.
• Controls access to restricted areas and reports access-control, alarm, door, camera or equipment deficiencies promptly.
• Conducts preliminary fact-finding by obtaining statements, preserving relevant information, documenting observations and notifying a Corporal or Shift Supervisor when escalation is needed.
• Completes accurate, timely, factual, and objective incident reports, security logs, shift activity reports, and other required documentation.
• Maintains confidentiality and protects patient, employee, and organizational information in accordance with applicable privacy requirements and hospital policy.
• Participates in required training, drills, competency assessments, and department meetings.
• Performs other related duties as assigned.

High School Diploma/Equivalent preferred.

Valid driver’s license issued by the state of residence and the ability to maintain eligibility to operate hospital vehicles, when assigned, in accordance with hospital policy and applicable insurance requirements.

• Prior experience in hospital security preferred.
• Experience in military, industrial security, law enforcement, emergency services, or corrections considered.
• Must be customer service oriented.
• Prior healthcare security, security, customer service, military, emergency-services, or law-enforcement experience preferred.