Evening Concierge

Baltimore, United States | Posted on 08/28/2026

We are looking for a committed and professional Evening Concierge to act as the main liaison for residents and guests throughout evening hours at our Real Estate and Property Management location. This essential position fosters a welcoming environment, oversees access security, and delivers superior support services to uphold the highest operational standards. The successful applicant will blend excellent interpersonal skills with a dedication to safety and efficiency, significantly contributing to resident happiness and the community's positive image.

• Welcome residents, visitors, and delivery personnel with a polite and professional attitude.
• Assist residents with package handling and coordinate food delivery arrangements.
• Oversee building entry systems to guarantee strict adherence to security measures.
• Address resident questions, service tickets, and maintenance concerns promptly during night shifts.
• Collaborate with security and maintenance teams to resolve urgent issues or emergencies.
• Keep detailed records of visitor arrivals, deliveries, and any reported incidents.
• Offer guidance on community amenities, rules, and local area resources.
• Maintain the cleanliness and organization of the lobby and shared spaces.
• Process cash payments and deposits accurately while ensuring financial accountability.

• Prior experience in customer service, ideally within hospitality or property management.
• Excellent verbal and written communication skills capable of engaging with diverse groups.
• Demonstrated capacity to manage multiple tasks efficiently in a dynamic setting.
• Strong sense of integrity and discretion when managing sensitive data or access controls.
• Willingness to work flexible schedules, including evenings and weekends.
• Competence with standard office applications and property management software.
• Ability to stay calm and composed during high-stress situations or emergencies.