Monitor Room Supervisor

Job Details

Job Location:

Walters Art Museum - Baltimore, MD 21201

Position Type:
Full Time

Education Level: High School/GED

Salary Range: $50,000.00 - $54,000.00 Salary/year

Job Shift: Day Shift

Job Category:
Security

The Walters Art Museum is among America's most distinctive museums, forging connections between people and art from cultures around the world and spanning seven millennia. Located in Baltimore’s Mount Vernon neighborhood, the Walters is free for all. The museum’s campus includes five historic buildings and 36,000 art objects.

Today, the Walters serves Baltimore and Maryland by embracing its role as educator and storyteller, using the collection as a vehicle of knowledge and cultural expression to support learning, dialogue, and community engagement. The museum is committed to public education, offering essential programs that help people to connect art to their lives. The Walters Visitor Promise aligns staff and volunteers across the museum to preserve and share the works in our care for future generations, partner with communities, and create welcoming, accessible experiences for visitors.

The museum offers challenging and creative work opportunities by promoting collaboration and teamwork.

The Monitor Room Supervisor oversees the daily operations of the Museum’s 24/7 Monitor Room and the scheduling, training, and development of the security staff on the Day shift (8am-4pm), Evening Shift (4pm-12am), and the Night Shift (12am-8am). The Supervisor provides a safe and secure environment for all visitors and staff, as well as the art collection, by monitoring the activities in the museum.

The Supervisor will report hazards such as fire, theft, vandalism, trespassing, disorderly conduct, etc., maintain order, and enforce the policies and procedures of the Walters Art Museum. The Supervisor’s regular weekly schedule is Monday-Friday, 12am-8am, but is an essential employee and is expected to remain on duty until properly relieved and provide back‑up coverage for other shifts.

Candidates must hold a valid State of Maryland Security Guard Certification.

Provide direct supervision for all shifts in the Monitor Room, which includes but is not limited to:

• Completing monthly schedules for all three Monitor Room shifts to ensure that all shifts are properly staffed and that all time off requests are covered.
• Ensuring that all shifts are aware of events and special needs on a daily basis and that all critical information is passed down from shift to shift.
• Training all new Monitor Room officers on the camera and alarm systems and the Museum’s policies and procedures and ensures that all officers maintain the required skill levels to perform their assigned duties.
• Monitoring and evaluating the performance of all direct reports to provide guidance, coaching, and feedback, including preparing annual performance evaluations for direct reports.
• Conducting daily personnel inspections to ensure that security staff are properly equipped and dressed in the issued uniform.
• Ensuring that all policies and procedures are followed and operational requirements are met, and
• Conducting random post-inspections of the museum to ensure that the museum maintains a safe and secure environment.

Develop and maintain a strong knowledge of the art collection, the building structure and floor plans, and the museum’s policies and procedures. Inspect the art at various times during the shift and report any unusual circumstances.

Maintain a positive work relationship with Conservation, Registrars, and Collections Technicians to understand the safekeeping of all art.

Complete TSA certification to ensure proper procedures are followed during the packaging of artwork for shipment.

Uphold the Museum’s Visitor Promise by ensuring that the museum is safe, welcoming, and accessible, through work that includes but is not limited to the following activities:

• Patrolling throughout the museum, monitoring the activity of visitors and staff to ensure compliance with its policies and to ensure a safe and secure environment in accordance with the Visitor Promise.
• Checking for fire and…