Security Officer- B Shift

National Aquarium Pier 3

501 E Pratt St
Baltimore, MD 21202, USA

Job Title:

Security Officer- B Shift (2:30 p.m. to 10:30 p.m.)

Posting Date:
September 2026

Job Department:
Guest Services Operations
- Safety and Security

Schedule:

Full-Time (40 hours per week)

Job Type: On-site

Location:

National Aquarium Pier 3 501 E Pratt St Baltimore, MD 21202

JOB SUMMARY:

The National Aquarium is seeking a Security Officer for our B Shift, which is from 2:30 p.m. to 10:30 p.m. We are open 7 days a week, so weekend availability is required. This individual will be responsible for ensuring the safety and security of the National Aquarium and partner staff, guests, and property.

Essential Functions:

• Contribute to providing an outstanding guest experience for everyone visiting the National Aquarium.
• Welcome guests and non-Aquarium staff to the National Aquarium warmly and ask how you can help them.
• Communicate appropriately over the Aquarium’s FCC-licensed two-way radio system, using appropriate NA ten codes and Safety and Security Team-member call signs.
• Be punctual and reliable in arriving and relieving colleagues at posts scheduled by Supervisors on the board at Security Base each shift.
• Verify credentials and restrict access to Aquarium facilities to only those with valid authorization.
• When on post outside Aquarium buildings and/or patrolling Aquarium property, radio Security Base of anything concerning you identify and follow any subsequent instructions from the team-member staffing the Base post.
• When posted at P3 Base, ensure all guests, contractors, and volunteers sign in appropriately on the tablet provided at the P3 Reception for that purpose.
• Phone or radio contacts receiving visitors and/or deliveries upon arrival at Security Base – let receivers know who or what is waiting for them and the location.
• Follow and enforce proper opening and closing protocols.
• When posted outside Aquarium buildings, direct vehicular and foot traffic, as needed. Ensure proper identification for parking.
• Check deliveries at Security Base and loading docks and radio recipients to inform them they have deliveries – especially anything listed as “perishable” or that  contains live animals.
• When posted in the Circle and unsure if any non-Aquarium vehicles are authorized parking in a location, radio Security Base for verification. Know protocols around removal of vehicles.
• Ensure fire lanes surrounding Aquarium vehicles are always accessible to emergency vehicles and radio Security Base if ever they are not.
• Direct those parking scooters to keep them clear of Aquarium fire lanes and/or relocate scooters from fire lanes yourself.
• Understand and be able to communicate the basic discounts for guest parking.
• When posted in the Circle, direct delivery and bus traffic according to protocols and safety policy.
• Bar scooter-delivery contractors from dropping any rental scooters off on Aquarium property.
• Caution drivers/riders and inform Security Base of the unsafe use of any vehicle on Aquarium property.
• Guide any delivery vehicles backing down Aquarium property by walking ahead of them and cautioning pedestrians and drivers to ensure safety.
• Prevent guests from harassing wildlife and one another while patrolling Aquarium property.
• Order trespassers out of the Dolphin Fountain on P4, since the water in that pool is untreated and could present health and safety hazards.
• Rescue anyone who has inadvertently or intentionally fallen into the Harbor using available safety equipment and communicating relevant details of incident with Security Base.
• Verify the readiness and cleanliness of the Safety and Security Team emergency vehicle.
• Verify that any Aquarium vehicles parked on property are appropriately secured and radio any deficiencies to Security…