Lead Building Automation Service Specialist

Lead Building Automation Service Specialist

Position Location:

This role supports our Beltsville, MD branch location, which serves customers throughout the greater Washington, D.C. area.

Our Lead Service Specialists perform assigned tasks on automation systems, including service agreement maintenance, projects, and on‑call (time and material) service. They respond to emergency service calls during regularly scheduled hours and after hours as needed, providing the face of Siemens to customers and helping them save energy and money while creating a sustainable future.

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards
• Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• May coordinate with contractors on job sites and maintain tools and test equipment
• Respond to service calls (emergency and on‑site) as assigned; perform repairs on all automation system types and complete service ticket documentation per policy
• Follow and maintain preventive maintenance schedules; maintain complete and accurate documentation of services and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreements
• Perform system checkout and startup on projects; participate in job site final walk‑through and/or final completion for systems‑to‑service turnover on assigned jobs
• Lead and mentor other Service Technicians and identify quote‑deficiency repairs
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues, using Siemens technology and devices
• Work overtime when needed (compressed schedule and extended hours may be required)
• Work rotational on‑call and/or minimal overnight travel
• Work remotely, manage time effectively, meet deadlines, and support customers within a team environment

• Electro‑mechanical experience (either through previous roles or education) and user PC/software skill
• 5+ years of experience performing preventive maintenance and diagnostics of automation systems
• Demonstrated on‑the‑job experience with:
  • Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
  • Engineering concepts, programming, job start‑up and checkout, and troubleshooting
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, high‑lift equipment, ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be able to use hand tools, laptop, email, smartphone, tablet, and carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, Outlook)
• Must be able and willing to work overtime as needed
• Must be 18 years of age, possess a valid driver’s license with limited violations, and meet eligibility requirements for Siemens’ fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• High school diploma or state‑recognized GED
• Experience installing and servicing electronic control or HVAC equipment; 1+ years
• Demonstrated use of building automation systems, PLCs, HVAC, electrical concepts, and building operations
• Engineering and programming (PLC or BMS) background

The pay range for this position is $71,330 - $122,280 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.