Mechanical Service Technician

Established in 1997, today VAE Group is one of Australasia's largest commercial HVAC solutions companies with over 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time.

With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity and our relentless focus on safety while fostering a strong people-focused culture.

• A rostered day off (RDO) each month
• Field Service Quote (FSQ) incentives
• Company car or allowance + E-toll tag
• Hundreds of discounts through our discounts platform, "The Vault"
• Set yearly pay reviews
• We value loyalty with our Service Awards (dinner voucher, days off, "The Prize Wheel")
• All the gear to start strong. Tablet, Phone, 5x Uniforms: all supplied
• We want our employees to feel supported, with:
  • A real commitment to Safety (with an accredited safety system - ISO
    450001)
  • Mental health support with awareness events, mental health first aiders and a counselling service for you and your immediate family
  • A flexible and family-friendly working environment with managers who care
  • Great hands‑on learning opportunities with a great variety of work
  • Support to develop and grow with paid industry memberships and our study policy
  • Financial Wellness covering advice, broking, deals, everyday banking and super offerings

Reporting to the Customer Account Manager and based in Gold Coast
, you will be responsible for performing hands‑on maintenance, repair and installation of HVAC equipment. Some of the key responsibilities will include:

• Conduct regular maintenance and inspections on HVAC&R equipment
• Diagnosis and repairs to commercial refrigeration and air conditioning equipment
• Provide great customer service to our clients through quality work and recommendations
• Maintain detailed job notes and provide progress updates to the team
• Collaborate with the broader team, from service admin to fellow technicians and apprentices

You will demonstrate a commitment to delivering strong customer service and quality workmanship in a HVAC service environment, and:

• Be a good communicator with both clients and the internal team
• Be autonomous, organised and driven to complete work well (be it on the tools or with job notes)
• You’ll need:
  • Trade qualification in Refrigeration (dual trade with Electrical is a bonus, but not required)
  • ARCtick, Restricted Electrical (or higher), CPR & LVR, Construction White Card, QBCC (Mechanical Services), Driver’s Licences

At VAE, our people live and breathe our Non‑Negotiables
. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation.