WWW Utility Investigator - Department of Public Works

Utility Investigator

Salary Range: $60,877.00 - $99,222.00 Annually

Hiring Salary Range: $60,877.00

Job Summary:

A Utility Investigator responds to customer complaints related to water and wastewater utilities by assessing the situation on-site and determining and communicating required repair and response priorities to utility maintenance personnel. The work of this class involves no supervisory duties or responsibilities.

Minimum Qualifications:

On or before the date of filing the application, each candidate must:

EDUCATION:

Have graduated from an accredited high school or possession of a GED certificate.

AND

EXPERIENCE:

Have five years of experience in utility construction, installation, maintenance and repair, or three years of experience in utility construction inspection or investigation.

Licenses, Registrations, and Certificates:
Have a valid Maryland Class C Noncommercial or equivalent out-of-state driver's license acceptable to the Office of Risk Management.

PROVISIONAL DRIVER'S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE.

NOTE:

YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER'S LICENSE WITH APPLICATION AT TIME OF APPLYING.

** Final date to receive applications:
Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. **

Knowledge, Skills, & Abilities:

• Knowledge of construction, installation, maintenance, repair and operation of water mains, water meters, sanitary sewers, storm drains, manholes, inlets and related appurtenances.
• Knowledge of traffic control procedures.
• Knowledge of safety practices and procedures regarding utility maintenance and repair, protective clothing and traffic control.
• Knowledge of environmental regulations and compliance regarding water and wastewater.
• Skill in assessing cause of and nature of repair required to resolve utility related problems in water and wastewater maintenance systems.
• Skill in communicating effectively and with tact with residential and commercial customers of the municipal water system regarding the cause of utility problems, utility maintenance and repair requirements, and the City's response.
• Skill in documenting findings in a clear and concise manner regarding the cause and nature of repair required to correct utility problems.
• Ability to read and interpret simple blueprints and drawings.
• Ability to use specialized equipment such as aqua phone, and hydrant and meter wrenches.
• Ability to remain calm and professional in dealing with irate citizens including homeowners, tenants and business owners.
• Ability to respond quickly and effectively in a crisis situation.
• Ability to establish and maintain effective working relationships with co-workers and mid-level managers.

Background Check

NOTE:

Those eligibles who are under final consideration for appointment will be required to authorize the release of criminal conviction information.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained es.org.

Selection Process

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

Examination Process

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for…