Field Service Technician

Responsibilities

• Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products.
• Provide Factory Authorized Services including:
  Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix, and BMS interface.
• Accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
• Provide technical support via phone when not scheduled for service.
• Coordinate the status of all service activity with Field Service Coordinators.
• Review in advance any technical information required for scheduled service.
• Minimize costs to the company from service and warranty transactions.
• Thoroughly document all service activity and promptly submit all reports.
• Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations.
• Report all expenses accurately and promptly.
• Maintain vehicle inventory as necessary.
• Available for overtime and off-hour assignments.
• Available for travel as assigned.
• Attend Product Training sessions as assigned.
• Other duties as assigned.

• High School Diploma and 1-2 years trade school education in HVAC/R and related areas.
• 7 years related experience in the HVAC/R industry.
• Journeyman/Master HVAC trade license.
• Type II EPA certification for the handling and reclamation of refrigerants.
• Valid Driver’s License with a good driving record.
• In the process of training to attain or currently hold a Journeyman’s License for HVAC or equivalent license.
• OSHA
  10 Training.
• Ability to read and follow written instructions.
• Ability to speak effectively with employees of the organization.
• Ability to work from verbal instruction.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.