Service Technician

As a global pioneer in oil‑free centrifugal chiller technology with an expanding portfolio of thermal management solutions, Smardt is dedicated to delivering high‑efficiency and energy‑saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, Smardt continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

The Service Tech is responsible for delivering outstanding technical service and customer support through on‑site service visits, remote diagnostics, phone support, equipment startup, commissioning, troubleshooting, warranty support, and preventative maintenance.

This role supports Smardt’s customers by ensuring chillers are operating safely, efficiently, and in accordance with company standards. The HVAC Field Service Technician serves as a key technical representative of Smardt in the field and plays an important role in customer satisfaction, equipment reliability, and service excellence.

• Provide exceptional technical service on Smardt chillers, including indoor and outdoor equipment.
• Perform equipment startups, commissioning, troubleshooting, warranty work, and routine maintenance.
• Diagnose and resolve operational issues accurately, safely, and professionally.
• Travel within the assigned local market and occasionally beyond, as required by business needs.
• Communicate clearly with customers regarding equipment operation, maintenance requirements, service performed, and outstanding issues.
• Complete installations, equipment deliveries, and removals in accordance with company standards.
• Maintain availability for on‑call emergency service, typically approximately one week every one to two months, or as business needs require.
• Ensure all tools, testing devices, PPE, and service equipment are safe, properly maintained, and used in accordance with company requirements.
• Recommend repair, replacement, or service options to customers when appropriate.
• Promote service agreements and additional service work to support customer needs and equipment reliability.
• Leverage technical support from head office or other internal resources when needed.
• Complete service documentation, reports, and administrative requirements accurately and on time.
• Follow all company safety standards, customer site requirements, and applicable regulatory requirements.
• Assist with other related duties as assigned by management.

• Minimum of four (4) years of HVAC field service experience.
• Chiller service experience strongly preferred.
• Experience with Turbocor and/or magnetic bearing systems is considered a strong asset.
• Experience performing startup, commissioning, troubleshooting, preventative maintenance, and warranty service.
• Experience working directly with customers in a field service or technical support environment.
• Ability to work independently in the field while knowing when to elevate or seek additional technical support.

• High school diploma or equivalent required.
• Technical school diploma, HVAC certification, or equivalent technical training preferred.
• EPA certification required where applicable.
• Valid driver’s license with an acceptable driving record required.
• Additional state, local, or trade licenses may be required based on the employee’s assigned work location and applicable law.

• Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical/electrical components.
• Ability to troubleshoot complex HVAC and chiller operational issues.
• Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
• Proficiency using hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment.
• Ability to use computer systems, mobile applications, and service software to complete service reports and access technical documentation.
• Strong understanding of safety…