Fire Alarm Technician

At Encore Fire Protection, we are proud to be the east coast's largest full‑service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver a superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission: to be the best fire protection company the industry has ever seen.

As a Fire Alarm Service Technician at Encore, you will be a key part of keeping our customers’ life safety systems operating the way they should when it matters most. You will inspect, test, program, service, and troubleshoot a wide range of fire alarm systems, making sure they are compliant, reliable, and ready to perform. This is a field‑based role with a lot of variety and autonomy.

You will move from site to site, solve problems in real‑time, and work directly with customers, contractors, and internal teams. For a technician who takes pride in doing precise work, communicating clearly, and leaving systems better than they were found, this role offers long‑term career growth in a critical industry.

• Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
• Identify code deficiencies and provide clear, professional recommendations for system improvements.
• Respond to emergency calls as required, including nights, weekends, and on‑call rotations.
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
• Document service activities accurately, including findings, work performed, and parts used.
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.

• High school diploma or GED required, with technical or industry related experience preferred.
• Valid electrical license, in accordance with state specific requirements.
• Valid driver’s license and willingness to travel within your assigned territory.
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
• Hands‑on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
• Excellent troubleshooting and problem‑solving skills, with the ability to work through issues methodically.
• Strong communication skills for interacting with customers, contractors, and internal teams.
• Ability to work independently, manage multiple service assignments, and prioritize your day.
• A professional, team‑oriented mindset and commitment to customer service excellence.

• You have three or more years of experience inspecting, servicing, or repairing fire alarm systems.
• You have NICET certification in water‑based systems for inspection, testing, or layout.
• You have experience supporting both service and small project work, not just one or the other.
• You have helped mentor or support apprentices or less experienced technicians in the field.
• You have worked across multiple manufacturers and are comfortable adapting to different panels and devices.
• You are known for clean, complete documentation, and for keeping customers informed without being prompted.

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth. Here’s what you can expect:

• Competitive Pay:
  Hourly rate based on experience with a performance‑based bonus opportunity.
• Tuition Assistance:
  Paid tuition for fire protection‑related schooling needed to obtain licensing.
• Purpose‑Driven Work Environment:
  We believe…