Field Service Technician-Business Benefit Team

Field Service Technician-Business Benefit Team

Customer Service & Technical Support, Engineering, Manufacturing & Production

Division

Intralox

Help Shape the Future of Conveyor Solutions

As a Field Service Technician, you won't simply maintain equipment. You'll serve as the vital connection between real-world operations and product innovation. Working closely with Controls Engineers and Product Development teams, you'll install, troubleshoot, optimize, and validate conveyance systems in demanding customer environments. Your hands-on expertise and mechanical aptitude will directly influence product improvements, system reliability, and customer success.

This role is ideal for someone who enjoys solving technical challenges in real time, working independently, and turning field observations into meaningful improvements that advance the next generation of conveyance technology.

Why This Role Matters

Every customer application presents a unique challenge and learning opportunity. As a Field Service Technician, your expertise in the field helps keep operations running today while shaping the products of tomorrow. Your ability to identify issues, solve problems, and share insights with engineering teams will directly contribute to more innovative, reliable, and effective conveyance solutions for customers around the world.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

This position is not eligible for work authorization or sponsorship.

Key Responsibilities

• Serve as the front-line technical expert for conveyor and conveying system installations, startup activities, troubleshooting, and performance optimization at customer facilities and pilot locations.
• Diagnose and resolve complex mechanical issues independently , applying sound troubleshooting techniques and practical experience to restore equipment performance quickly and safely.
• Partner closely with Controls Engineers during system commissioning, performance evaluations, and field trials to ensure mechanical and controls systems operate seamlessly together.
• Identify root causes, not just symptoms , using observation, testing, and data collection to uncover opportunities for improved equipment performance, reliability, and maintainability.
• Transform field experience into engineering insight by documenting observations, recurring issues, and customer feedback that help guide future product development and system enhancements.
• Support pilot installations and product validation efforts , ensuring new technologies and conveyance solutions are successfully tested in real-world operating conditions.
• Perform equipment inspections and assessments , identifying wear patterns, maintenance concerns, and operational risks before they impact customer production.
• Assist with installation, modification, and commissioning of new equipment , helping customers achieve optimal system performance from day one.
• Collaborate with engineering teams to validate design concepts , evaluate prototype performance, and recommend improvements based on real-world application experience.
• Provide technical support and training to customers , building confidence in equipment operation, maintenance practices, and system capabilities.
• Develop a deep understanding of modular plastic belting, conveying equipment, and application-specific solutions , becoming a trusted resource for customers and internal teams alike.
• Maintain thorough service documentation and field reports , capturing findings, corrective actions, and opportunities for continuous improvement.
• Support emergency troubleshooting efforts when needed , demonstrating composure, technical expertise, and a commitment to solving critical customer challenges.
• Contribute to continuous improvement initiatives by identifying tools, processes, and…