Field Service Engineer, Medical Device

• Respond to service requests and ensure customer satisfaction
• Install, upgrade, repair, and maintain instrument systems in the defined territory
• Manage installation, spare parts, issue resolution, and service operation measurement
• Follow up with customers and own product- and service-related issues
• Provide ongoing customer support and act as a continuous customer interface
• Interface between field organization and internal support teams
• Provide onsite technical assistance and coordinate new system placements
• Develop leads, promote upgrades, and support contract renewals
• Provide technical direction and assistance for equipment operation, maintenance, repair, logistics, field modifications, and installation
• Train customers onsite in proper equipment operation, maintenance troubleshooting, and interpretation of data and technical instructions
• Assist the quality team with data collection and timely reporting for performance analysis
• Manage service parts inventory levels
• Complete required documentation in SFDC on the same day as service
• Edit, write, and modify service and training manuals and SOPs

• BS in Electrical/Electronic Engineering, Mechanical Engineering, or a related degree with knowledge of the biotechnology/biomedical industry
• Applicable military experience may qualify
• 2–5 years of relevant technical field service experience
• Ability to travel up to 75% of the time
• Highly motivated with strong problem-solving ability
• Excellent verbal and written communication skills
• Good technical writing abilities
• Residency in or near Baltimore, Maryland, within commuting distance to the airport

Demonstrates expertise in technical field service, including installation, maintenance, and repair of instrument systems within the biotechnology/biomedical industry. Proficient in customer support, technical writing, and effective communication to ensure customer satisfaction and operational efficiency.

• Technical Field Service Experience
• Installation And Maintenance Of Instrument Systems
• Customer Support And Interface
• Technical Writing Abilities
• Problem-Solving Skills

• Installation
• Maintenance
• Repair
• Technical Assistance
• Data Interpretation
• Service Operation Measurement
• Documentation In SFDC
• Training In Equipment Operation
• Logistics Coordination
• Performance Analysis

• Customer Satisfaction Focus
• Excellent Communication Skills
• Highly Motivated
• Problem-Solving Ability

• Biotechnology
• Biomedical
• Electrical Engineering
• Mechanical Engineering
• Service Parts Inventory Management
• SOPs
• Field Modifications
• Contract Renewals
• Technical Direction
• Military Experience