Field Service Technician

Department
:
Customer Service
Supervisor
:
Manager of Field Service
FLSA Status
:
Exempt

Ellicott Dredges, originally established in 1885, is a leading dredge manufacturer in the world! Our equipment is used internationally to protect the environment, improve and maintain safe waterways, and mine underwater resources for economic development.

Ellicott is owned by Markel Corporation (NYSE: MKL). The dredging industry only has a handful of players and Markel is a source of permanent capital and financial strength unmatched by others in the industry. Ellicott is in a fortunate position with the largest installed base, a well-respected brand, and a great group of employees proud of the work they do.

Our company values are:

• Integrity.
• We are one team.
• Company wide commitment to customers.
• Stewardship – to act responsibly in the company’s best interest.
• Passionate about our work.
• Fact based decision making.

The Field Service Technician is responsible for installation, start-up, training and service of dredges around the world. Duties will include domestic and international on-site work with customers, as well as technical support over the phone. The priority of this position is to provide top‑nort customer service. This position will complete extensive on‑the‑job training before traveling in the field.

include the following. Other duties may be assigned.

• Develop understanding of all product lines to provide on‑site service in the field, training and maintenance as required as well as in‑office and shop floor support.
• Working from drawings, parts lists, and other related data; plan and perform assembly and installation at customer sites when needed.
• Inspection and testing of dredging equipment.
• Deliver superior customer service at all times by training customer personnel in equipment operation techniques and safety procedures as well as being a resource for expert technical assistance.
• Troubleshoot and remedy equipment operational problems.
• Supply data for engineering decisions or performance data as required.
• Develop positive relationships with customers and industry partners to assist both on‑site and through other communication methods (phone, email or written correspondence).
• Maintain pertinent equipment records and prepare related reports when necessary.
• Communicate information and progress reports on a timely basis for customers.
• Travel to domestic and international customers (50-75% of time).
  • Valid passport and drivers license is required with satisfactory driving record.
• Perform duties consistent with established safety and quality procedures, rules, and standards.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree from two-year technical college in a related field preferred and two years experience and/or training in electrical, hydraulic and mechanical systems; or equivalent combination of education and experience.
• Broad knowledge of installation, troubleshooting and repair techniques on heavy equipment.
• Working knowledge of hydraulics, mechanical assemblies, and low voltage electrical switches/actuators and computers.

Ability to troubleshoot and define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in abstract and concrete variables.

To perform this job successfully, an individual should have knowledge of computers…