WWW Utility Investigator - Department of Public Works

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Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: (Use the "Apply for this Job" box below)./benefits

$62,095.00 - $ Annual

Starting Pay: $62,095.00 Annually

A Utility Investigator responds to customer complaints related to water and wastewater utilities by assessing the situation on-site and determining and communicating required repair and response priorities to utility maintenance personnel. The work of this class involves no supervisory duties or responsibilities. Incumbents receive moderate supervision from a technical supervisor. Employees in this class work a conventional workweek that may include rotating shifts and are subject to 24-hour call-back as required.

Work is performed outdoors where incumbents are exposed to inclement weather, raw sewage, noxious odors and traffic. Work involves regularly walking, standing, bending and stooping for brief periods of time and occasionally walking or standing in difficult terrain for prolonged periods.

On or before the date of filing the application, each candidate must:

• Education: Have graduated from an accredited high school or possession of a GED certificate.
• Experience: Have five years of experience in utility construction, installation, maintenance and repair, or three years of experience in utility construction inspection or investigation.
• Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver’s license or an equivalent driver’s license and eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSE OR LEARNER PERMITS ARE NOT ACCEPTABLE.
• NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING.

• Knowledge of construction, installation, maintenance, repair and operation of water mains, water meters, sanitary sewers, storm drains, manholes, inlets and related appurtenances.
• Knowledge of traffic control procedures.
• Knowledge of safety practices and procedures regarding utility maintenance and repair, protective clothing and traffic control.
• Knowledge of environmental regulations and compliance regarding water and wastewater.
• Skill in assessing cause of and nature of repair required to resolve utility related problems in water and wastewater maintenance systems.
• Skill in communicating effectively and with tact with residential and commercial customers of the municipal water system regarding the cause of utility problems, utility maintenance and repair requirements, and the City’s response.
• Skill in documenting findings in a clear and concise manner regarding the cause and nature of repair required to correct utility problems.
• Ability to read and interpret simple blueprints and drawings.
• Ability to use specialized equipment such as aquaphobe, and hydrant and meter wrenches.
• Ability to remain calm and professional in…