Resident Engagement Coordinator

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world‑class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design‑forward communities and the devoted teams who manage them with care and integrity.

Our success starts with our people—and when our team thrives, our residents do too.

• Generous Paid Time Off (PTO)
• 401(k) with Company Matching
• Comprehensive Health, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life Insurance & Parental Leave
• Employee Assistance Program (EAP)
• Relocation Assistance
• Professional Development & Advancement Opportunities
• Supportive, Fun, and Flexible Work Environment
• Access to an
  Unmatched Company Culture
  that values individuality and innovation

This is a full‑time, Live‑On position. Hours include office shifts (at the lobby reception desk) of 9 am to 5 pm, Monday‑Friday, and additional ‘after‑hours’ duties for programming and resident support. The Resident Engagement Coordinator is responsible for developing, coordinating, and facilitating programs and activities aimed at enhancing the overall resident experience within our Graduate Medical Student community.

This role involves fostering a sense of community, promoting resident interaction, curating an environment of student success, and ensuring general extraordinary customer service, while also assisting on the front line with active leasing efforts. This unique role includes living onsite as part of your resident accessibility and support role.

We house the graduate students, interns and residents from the John Hopkins Medical Campus in East Baltimore (JMHI). Our residents are the best–and‑the‑brightest from around the world. They are the future in medicine, nursing, and health care. They will cure diseases and bring aid, comfort and better health to people globally. They are Essential!

• Maintains a professional, yet friendly, atmosphere in the leasing offices, front desk, and other areas where prospective residents and current residents meet, engage, and interact.
• Inspects “market ready” vacancies and “tour route” daily to ensure cleanliness; submits work orders as needed to maintenance/housekeeping staff.
• Opens and closes the model(s) daily, ensuring they are ready to show each morning and fully closed each evening.
• Answers incoming phone calls and manages each call accordingly, whether it is a client call, irate resident, service request, etc.
• Receives and responds to incoming texts, emails, chats, PM’s etc. and manages each accordingly, whether it is a client call, irate resident, service request, etc.; log traffic for tracking and historical data gathering.
• Greet prospective residents, qualify, determine needs and preferences, and professionally present the community while communicating features and benefits.
• Maintains awareness of local market conditions and trends. Contributes ideas for marketing the community and for improving resident and staff satisfaction. Conduct market surveys and shop competitive communities.
• Occasionally performs external market outreach at nearby businesses, organizations, etc.
• During leasing conversations, personalize the interaction by getting to know them and apply product knowledge to clients’ needs by communicating the features and benefits that will appeal to them; close the sale.
• Request and pursue new applications. Accept, process, and file applications.
• Follow up with prospective residents in a timely fashion (next business day, MAX, within hours preferred), through all means available (Chat transcripts, phone, text, email, Whats App, WeChat, in‑person, Tawk.to, etc.).
• Secure new resident documentation and signature(s) on appropriate paperwork before move‑in. Orient new residents to the community.

• Coordinate and design marketing promotions including, but not limited to, email/e‑blasts, print ads,…