Howard Hub Specialist - Advising & Retention

Summary

The Howard Hub Specialist is an energetic, second‑level customer service position located in the Howard Hub focusing on resolving student inquiries and requests for the Advising, Dual Enrollment, Completion, and Career Services offices. This position is part of a team that collaborates with partner offices to resolve student issues in an efficient and effective manner. The Howard Hub provides centralized and coordinated cross‑functional support services for Howard Community College students and families.

The Howard Hub Specialist will serve as a subject‑matter expert and will provide high‑level expertise for the offices of Advising, Dual Enrollment, Completion, and Career Services to resolve student inquiries and requests.

• Creates a warm and welcoming environment for students and their guests.
• Provides start‑to‑finish service and clearly communicates information and action items to help resolve student requests and inquiries.
• Subject matter expert for Advising, Completion, Dual Enrollment and Career Services.
• Determines if the student's inquiry requires further follow‑up and directs the inquiry to the appropriate source for resolution, as necessary.
• Employs technology to assist students with navigating self‑service.
• Identify trends and bring ideas to improve student service.
• Communicate with faculty and staff across the institution as necessary to resolve conflicting information.
• Maintains working knowledge of FERPA.
• Other duties as assigned.

Associate's degree

• Minimum of associate degree, bachelor's degree preferred or equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Minimum of 2‑3 years of related work experience.
• Excellent interpersonal, written, and oral communication skills; confidence speaking with people from diverse backgrounds; ability to quickly establish rapport, engage with students and families, and provide follow‑through.
• Analytical skills with an in-depth knowledge of information systems and technical expertise with Microsoft; proficiency with Microsoft Office applications (Outlook, Teams, Word, Excel, PowerPoint).
• Demonstrated ability to foster a cooperative team‑focused work environment.
• Ability to contribute to a dynamic, student‑focused team culture that delivers excellent customer service and personal attention to students and families.
• Commitment to diversity. Champion for equity.
• Ability to manage a multitude of tasks in a fast‑paced environment.
• Ability to maintain strict confidentiality of work‑related information and materials while abiding by state and federal privacy laws including FERPA.
• Other Requirements:
  • Regular attendance and an ability to work mornings, evenings and/or weekends consistent with college needs.
  • Criminal background check.
  • Performs all duties while considering the impact of any action on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

Work extended hours during peak periods, including evening and some Saturdays. Extensive follow‑up work, database use, responding to inquiries, meetings, etc. Ability to manage changing priorities in a fast‑paced environment. Flexibility required.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options:
The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

Howard Community College is an Equal Employment Opportunity & Affinitive Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. Howard Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process.

For confidential assistance with the job application process, please contact the Office of Human Resources at .