Service Coordinator – Family Support Center

Summary

This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand‑alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

• Meets with new Center participants to familiarize them with the Center and the services available and completes all required paperwork.
• Ensures that new families feel welcomed and are integrated into the Center programs and activities.
• Provides assistance and supportive counseling to families as needed.
• Conducts aggressive outreach and recruitment activities.
• Ensures that all participant files are complete and accurate at all times.
• Ensures the confidentiality of all records and appropriate communications about and with participants.
• Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.
• Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.
• Provides recruitment and retention services, including home visits to families.
• Provides informal and formal parenting education to families addressing specific developmental needs of their children.
• Facilitates groups to optimize participant self‑esteem and potential.
• Works with Center staff to ensure that Center services are meeting participant needs.
• Serves as a member of the Center management team and, as such, provides leadership to Center staff as requested by Director.
• Attends trainings and meetings as required by sponsoring agency and MFN.

• Understand and be committed to the overall philosophy of Family Support.
• Maintain respect for confidentiality of information divulged by or on behalf of participants.
• Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds.
• Be willing and able to do aggressive outreach and recruitment.
• Model appropriate interaction with young children and parents.
• Have the ability to work independently and as a team member and leader.

• Have effective written and verbal communication skills.
• Have excellent planning and organizational skills.
• Have excellent service coordination skills.
• Have the ability to establish and implement goals.
• Have the ability to establish priorities.
• Be able to make assessments and appropriate referrals.
• Have problem‑solving skills.
• Have the ability to provide individual, family, and group counseling.
• Have knowledge of community resources and how to access them effectively.
• Be able to advocate effectively for families.
• Have the ability and willingness to make home visits.

• Master's degree in Human Services, Human Development, or Social Work with two years’ experience providing direct service to families preferred.
• Bachelor’s degree in the same fields acceptable with a minimum of four years’ experience.
• Must have experience providing direct service to individuals and experience facilitating groups.
• Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.
• Minimum of one-year direct staff supervision.