Unit Clerk; NCS - Mayor's Office of Development

Job Summary

This service delivery position provides direct support to a Youth Works unit that includes approximately 30-50 worksites employing 500-700 youth. Duties are performed in accordance with City of Baltimore and Mayor’s Office of Employment Development policies, under the supervision of an MOED administrative superior.

Non-Civil Service:
Salary Range $15.00 – $28.80 hourly. Starting Pay $19.00 hourly.

Note:

Grant positions are not eligible for retirement benefits.

• Medical, prescription drug, dental, vision
• Optional life, AD&D, FSA plans
• Wellness programs, support groups, workshops
• Benefits information: (Use the "Apply for this Job" box below)./benefits

• Answer, screen, and direct calls to the appropriate person or unit
• Commute to worksite partner locations to conduct site visits to ensure the work environment is safe and compliant with youth employment
• Assist youth & worksites with Youth Works application
• Assist with registration sessions, community events, etc.
• Complete end‑of‑summer worksite activity review forms for assigned worksites
• Communicate Youth Works policies and procedures to youth participants, worksites, and other stakeholders
• Process and approve timesheet records for youth participants
• Organize, file, and scan documents into worksite folders and the Youth Works system
• Ensure youth participant E‑folders meet audit guidelines
• Ensure accurate data entry and filing
• Review and document the worksite’s performance using the Worksite Activity Review Form (WARF)
• Distribute MTA Charm Cards, paycards, and/or checks to youth participants
• Perform quality review of 75 records daily
• Maintain accurate daily work logs
• Run worksite and youth reports daily
• Assist with assigning youth to worksites
• Confirm and verify hours worked for youth participants
• Process and submit youth participant timesheets
• Investigate, document, and resolve payroll issues
• Investigate, document, and resolve all youth and worksite concerns and issues
• Assist in preparing and organizing materials for distribution to worksites, youth, and summer staff
• Assist with coordination and facilitation of Youth Works program events (sessions, drop‑off appointments, etc.)
• Operate office equipment (multi‑line telephone system, copiers, scanner, laptop/desktop computer)
• Inventory office supplies and materials for the unit
• Assist with the setup and breakdown of materials and equipment
• Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity
• Perform other related work assignments as directed

Education:

High school diploma or GED equivalent.

Experience:

At least 1 year of customer service experience; three years in the human services field with youth programs.

• Ability to pass a mandatory criminal background check
• Valid driver’s license and access to a reliable personal vehicle to travel to partnering worksites and organizations
• Must be willing to use personal vehicle for the completion of assigned duties daily as needed
• Work schedule is in‑person from 8:30 am to 4:30 pm Monday through Friday
• Must be flexible to work some evening and weekend hours

Valid Maryland Class C noncommercial driver's license or equivalent. Eligible to obtain a Baltimore City driver’s permit. Provisional license or learner permits not acceptable. Must upload a copy of a valid driver’s license at the time of application.

• Ability to review and process a large volume of data to meet or exceed daily quota
• Ability to work in a fast‑paced environment
• Solid ability to operate Microsoft Office software and Google Suite
• Proficiency in virtual communications platforms (Zoom, Google Meets, Microsoft Teams, etc.)
• Detail‑oriented
• Solid data entry ability
• Solid time management skills to effectively manage multiple priorities
• Solid verbal and written communication skills
• Analytical skills, adapting readily to changing priorities, detail‑oriented, and ability to maintain confidentiality
• Solid skills to quickly evaluate service delivery issues and identify resolution

Background Check:
Eligible…