Service Coordinator - Family Resource Center

Family Resource Center Position

This position is a core component of the Family Resource Center, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand-alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

· Meets with new Center participants to familiarize them with the Center and the services available and completes all required paperwork.

· Ensures that new families feel welcomed and are integrated into the Center programs and activities.

· Provides assistance and supportive counseling to families as needed.

· Conducts aggressive outreach and recruitment activities.

· Ensures that all participant files are complete and accurate at all times.

· Ensures the confidentiality of all records and appropriate communications about and with participants.

· Conducts regular case meetings with all appropriate staff to assess progress on participant goals and services.

· Maintains contact with key individuals in community agencies to facilitate referrals; makes referrals as necessary and follows up on all referrals.

· Provides recruitment and retention services, including home visits to families.

· Provides informal and formal parenting education to families addressing specific developmental needs of their children.

· Facilitates groups to optimize participant self-esteem and potential.

· Works with Center staff to ensure that Center services are meeting participant needs

· Serves as member of Center management team and as such, provides leadership to Center staff as requested by Director.

· Attends trainings and meetings as required by sponsoring agency and MFN.

· Understand and be committed to the overall philosophy of Family Support.

· Maintain respect for confidentiality of information divulged by or on behalf of participants.

· Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.

· Be willing and able to do aggressive outreach and recruitment.

· Model appropriate interaction with young children and parents.

· Have the ability to work independently and as a team member and leader.

· Have effective written and verbal communication skills.

· Have excellent planning and organizational skills.

· Have excellent service coordination skills.

· Have the ability to establish and implement goals.

· Have the ability to establish priorities.

· Be able to make assessments and appropriate referrals.

· Have problem solving skills.

· Have the ability to provide individual, family and group counseling.

· Have knowledge of community resources and how to access them effectively.

· Be able to advocate effectively for families.

· Have the ability and willingness to make home visits.

· Master's degree in Human Services, Human Development or Social Work with two years' experience providing direct service to families preferred.

· Bachelor's degree in same fields acceptable with a minimum of four years' experience.

· Must have experience providing direct service to individuals and experience facilitating groups.

· Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.

· Minimum of one-year direct staff supervision.