Refugee Case Manager, ECMP

Job Details

Job Location:

Arbutus, MD - Baltimore, MD 21227
Position Type:
Full Time
Education Level: 2 Year Degree
Salary Range: $29.00 - $29.41 Hourly

Travel Percentage : 10 - 20%

Job Shift: Day
Job Category:
Nonprofit
- Social Services

• Ensure all core services mandated through the Department of State Cooperative Agreement are provided within allocated time frames;
• Complete suitability determinations for minor cases;
• Provide extended case management and support services to clients enrolled in Matching Grant and/or Public Private Partnership services;
• Contact area service providers through mailings, phone inquiries, and person-to-person meetings to provide them with program information and to inquire about available services. Make referrals as appropriate;
• Assist eligible clients in the completion of Affidavits of Relationships and refugee interests;
• As appropriate, request and client stipend checks;
• Assist in the collection of program service data for reports, such as MG-5s;
• Complete all forms as required;
• Maintain an accurate record of all services provided;
• Produce and submit reports promptly;
• Coordinate services with other area agencies;
• Work as part of the program team and participate in staff meetings and in-service trainings;
• Other duties as assigned.

• Empowerment
  - Facilitator in building the capacity of our clients, staff and organization
• Inclusion
  - Shows respect and sensitivity for cultural differences while promoting a harassment-free environment.
• Honesty / Integrity
  - Ability to be truthful and be seen as credible in the workplace.
• Respect
  - Highest regard to the dignity of the whole person, and for the opinions, circumstances and feelings of all stakeholders.
• Quality
  - Uphold the highest standards, through the demonstration of accuracy and thoroughness, and is accountable to all stakeholders.
• Communication, Oral
  - Ability to communicate effectively with others using the spoken word.
• Communication, Written
  - Ability to communicate in writing clearly and concisely.
• Customer Oriented
  - Ability to take care of the customers’ needs while following company procedures.
• Leadership
  - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Problem Solving
  - Ability to find a solution for or to deal proactively with work-related problems.
• Professionalism
  - Accepts responsibility for own actions and engages in respectful behavior at all times.

• Education: Bachelor's Degree (four year college or technical school) or Work Equivalent, Field of Study: social work; human services
• Experience: 1 plus years of experience in refugee resettlement
• Other Requirements: Fluency in one or more languages;
  Ability to work in a diverse environment

• Ability to organize multiple client-related activities.
• Excellent oral and written communication skills in English.
• Ability to balance the needs of the client and the employer.
• Conviction about the capacity of people to grow and change.
• Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook.
• Ability to communicate with all persons in a culturally competent manner.
• Be sensitive to the service population’s cultural and socioeconomic characteristics.
• Knowledge of immigration and/or refugee issues
• Reads, writes, and speaks a relevant foreign language