Part Time Patient Customer Service Representative

Location

Ascension St. Agnes Hospital, Baltimore

Part Time, PRN (As Needed)

Join R1, the industry leader transforming how hospitals and health systems support patients with cutting‑edge technology, automation, and compassionate human care. As a Customer Service Representative in In‑Patient Registration, you will be the first friendly face patients see when they check into the hospital.

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

• High School Diploma or GED
• Strong customer service experience

• Medical or healthcare experience (but not required)

Base pay range: $15.50 – $23.21 per hour. Individual pay depends on role, level, location, job‑related skills, experience, and relevant education or training.

Competitive benefits package including health, dental, vision, and more.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices are not based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

The Company is also dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.