IT Operations Coordinator, Grant Services Specialist III; NCS - Baltimore Health Department

Job Summary

A Grant Services Specialist III provides a wide variety of grant‑funded professional administrative, programmatic and executive support services to an assigned City agency or program. The role directs activities of program work units or supervises program staff, and may work evenings or weekends as needed.

• Direct, administer, oversee and coordinate the planning, development, and organization of program activities and operations.
• Advises agency head on the status, findings and problems of projects and programs; recommends policies, practices and problem resolutions.
• With a high degree of independence, develops, implements, recommends changes in and approves program policies and procedures.
• Evaluates performance, disciplines and recommends hiring, firing and promotions of subordinate program personnel or unit supervisors.
• Directs the preparation of grant proposals for agency programs and initiatives.
• Directs the preparation and administration of a program budget, budget recommendations and monitoring of budget expenditures.
• Coordinates and oversees services to clients diagnosed with medical conditions or problems or needing care, upon referral from hospitals, clinics and other agencies.
• Maintains and ensures the confidentiality of detailed client case records and files.
• Conducts educational and informational meetings, programs and public health fairs with the general public and targeted at‑risk populations.
• Evaluates program activities to determine effectiveness and achievement of objectives; reviews policies and procedures and reports findings to superiors.
• Speaks before community groups and other organizations to present, explain and promote program services.
• Coordinates program activities with other agencies and organizations, obtains financial and other assistance, and provides assistance in return.
• Operates standard office machines, computers and software to record, edit, store and revise correspondence, reports, statistical tables, forms and other materials.
• Answers sensitive, controversial, unusual or complicated questions or complaints regarding work procedures or departmental or grant‑funded programs, operations, services or functions.
• Compiles complex reports, forms and summaries for agency head, reviewing, interviewing and investigating a variety of sources to secure complete and accurate information.
• Oversees and coordinates studies, surveys and research projects.
• Coordinates program activities with City, State and Federal government officials.
• Provides non‑English language interpretation services and assistance to residents, clients and employees in culturally sensitive situations.

• Education:
  
  Bachelor’s degree from an accredited college or university and four years of experience coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients.

• Bachelor’s degree or equivalent experience in a relevant field.
• Two years of experience supervising subordinate staff or equivalent combination of education and experience.
• Working knowledge of contract terminology, governance structures and organizational standards.
• Experience supporting compliance, legal or policy teams.
• Strong document management and review skills; ability to identify discrepancies and raise issues appropriately.

• Knowledge of administrative practices and procedures.
• Knowledge of public health services and practices (where required).
• Knowledge of specified oral and written non‑English language grammar, spelling and punctuation and associated cultural idioms, customs and norms.
• Knowledge of research techniques and methodology.
• Skill in grant writing and grant administration.
• Skill in formulating public policies.
• Skill in coordinating responses from multiple public and private agencies, institutions and community resource organizations.
• Skill (where required) in speaking, reading and writing a specified non‑English language and interacting within associated cultural idioms, customs and norms.
• Ability to plan, implement and administer a high‑level, high‑profile special initiative…