Program Assistant Weekends​/Evenings M

Pay Rate: $17.50/hour

Catholic Charities of Baltimore, Weinberg Housing and Resource Center is currently seeking a Program Assistant who delivers compassionate, client-centered support by fostering a welcoming and respectful environment where individuals feel valued, informed, and connected.

The work schedule is Saturday, Sunday and Holidays 11 AM - 11 PM.

Weinberg Housing and Resource Center is a low-barrier emergency shelter that provides homeless services to over 275 adult men and women each night.

Our services include shelter, convalescent care, breakfast and dinner, showers, laundry, case management and a variety of life skills and empowerment classes – with a focused goal of assisting residents in obtaining permanent housing.

• Provides client-centered support and services in a welcoming, respectful, and professional manner, ensuring clients feel valued, supported, and connected to appropriate resources.
• Promotes a safe, welcoming, and supportive environment that upholds dignity and respect, resulting in a positive, inclusive experience for all clients, staff, volunteers, and visitors.
• Follows program guidelines and procedures, documents activities accurately, and communicates information in a timely and transparent manner, ensuring consistency, accountability, and continuity of services.
• Assists with the orientation of residents and volunteers, providing clear guidance and ongoing support to ensure understanding of services, expectations, and available resources, leading to increased engagement and participation.
• Engages respectfully with clients and volunteers through active listening and professional communication, fostering trust, rapport, and a sense of belonging.
• Maintains accurate and timely records of services and client interactions, ensuring documentation supports quality service delivery, compliance, and informed decision-making.
• Informs residents of available services, rights, and the grievance process, providing supportive guidance to ensure clients are empowered, informed, and able to advocate for their needs.
• Observes the environment and communicates concerns promptly, supporting a safe, stable, and responsive setting that prioritizes client and staff well‑being.
• Responds to emergencies calmly and professionally, providing immediate support, reassurance, and basic first aid as appropriate, ensuring client safety and coordination of additional care as needed.
• De‑escales situations with clients in a professional and supportive manner with a focus on the client’s overall well‑being.
• Collaborates with staff, volunteers, and partners to deliver coordinated, client-centered services, including facilitating connections to additional resources to ensure continuity of care and comprehensive support.
• Provides client-centered assistance with essential services (meals, clothing, laundry, hygiene), ensuring services are delivered with dignity, responsiveness, and attention to individual needs, contributing to overall client well‑being.
• Supports clients in maintaining safe, clean, and stable living spaces, identifying needs for additional support and communicating with staff to ensure timely intervention and improved living conditions.
• Performs other duties as assigned.

• Prepares and serves nutritionally balanced meals that support the health and well-being of clients at the Weinberg Housing and Resource Center, ensuring consistent quality and service standards.
• Maintains a clean, organized, and welcoming kitchen environment that promotes client health and a positive dining experience.
• Monitors and accurately records food temperatures to maintain meal quality and consistency.
• Receives, organizes, and stores donated food and kitchen supplies, maintaining accurate records to support effective resource use.
• Manages inventory and stocks kitchen and storage areas to ensure supplies are available to meet daily client service needs.
• Collaborates with staff and volunteers to coordinate efficient meal preparation and service in a team-oriented, client-focused environment.

• One year of related experience, preferably…