Services Program Assistant

Overview

The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team, maintaining accurate data, managing payment systems, processing representative payee budgets, and assisting clients with complex paperwork processes. This position reports to the Housing Program Coordinator and is supervised by the Director of Housing Services.

• Accurately collects, compiles, and enters data from various sources and submits timely reports.
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move‑in process, lease agreements and rent payments for multiple housing programs.
• Assists with the lease‑up process by compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease‑signings.
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments.
• Researches and resolves rent payment and other housing‑related issues.
• Provides assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates.

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance.
• Actively participates in performance improvement activities and advocacy activities that support the mission of Health Care for the Homeless.
• Performs other duties on an as‑needed basis.
• Protects client personal health information by maintaining compliance with HIPAA and other relevant health‑care related IT security regulations.

• Associate’s degree or higher, required.
• Personal vehicle and valid Maryland driver’s license, required.

• Experience with bookkeeping and accounting processes.
• Proficiency with automated systems and willingness and ability to learn new software packages.

• Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients.
• Demonstrates personal integrity and well‑developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers.
• Ability to be flexible and work as part of an interdisciplinary team.
• Ability to work independently, with initiative, and handle multiple priorities and tasks.
• Excellent customer service with the ability to clearly communicate verbally and in writing.
• Ability to work in sensitive situations and maintain confidentiality.
• Capacity to tolerate frequent interruptions.
• Approaches change with a positive, open‑minded attitude.
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients.

• Be part of a mission‑driven team committed to racial equity, social justice, and community wellness.
• Work in a dynamic, people‑first organization that centers compassion, authenticity, and hope.
• Receive training and support to grow in your advocacy and peer work.
• Help shape the future of housing and recovery services in Baltimore.

Health Care for the Homeless is an equal opportunity employer.

Health Care for the Homeless participates in E‑Verify. All newly hired employees are required to complete the I‑9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E‑Verify system to confirm employment eligibility in accordance with federal law.