MAP Community Health Worker, Grant Services Specialist II (NCS) - Baltimore City Health Department

Grant Services Specialist II

Salary Range: $43,901.00 - $69,639.00 Annually

Hiring Salary Range: $43,901.00 - $56,770.00 Annually

Job Summary

A Grant Services Specialist II provides a wide variety of grant-funded paraprofessional administrative, programmatic and complex general support services work to an assigned City agency or program.

Work of this class involves no supervisory duties or responsibilities. Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek that may include evening and weekend hours. Work is generally performed in an office or clinic where working conditions are normal. Work generally requires minimal physical exertion.

The Baltimore City Health Department is seeking a committed individual to serve as a Maryland Access Point (MAP) Community Health Worker within the Division of Aging and CARE Services. Incumbents receive close supervision from a team leader/supervisor. Work involves responding to inquiries by phone and in person regarding services for older adults and persons with disabilities, conducting community outreach, and connecting constituents to services and resources.

Essential Functions

• Conducts telephone screening using MAP electronic and related program intake forms in accordance with MAP protocols and protocols.
• Staffs satellite MAP office in a Baltimore City senior center or other community resource facility.
• Uses MAP resource directories and other sources of information to identify resources for which clients will be eligible.
• Communicate general service information to individuals and families on social services, eligibility requirements and benefits.
• Complete documentation of services provided, and efforts made in appropriate databases.
• Assist clients in completing application forms for public benefits, services and resources.
• Makes referrals to partner agencies including three-way consultations with clients and partner agency (warm hand-offs).
• Participates in community outreach including staffing MAP stations at resource and health fairs and public events.
• Maintain records of service contacts and activities using both paper and electronic reports in accordance with program protocols.
• Participates in required trainings and staff meetings.

Minimum Qualifications

Education:

AA degree

Experience:

Two years of paid and/or volunteer experience in health and human services

AND

Experience:

Experience serving culturally diverse persons with health and social service needs. Knowledge of Microsoft Office Suite products. Ability to learn call center technology and applications.

OR

Equivalency Notes:
Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

Preferred:
Experience working with older adults and/or persons with disabilities. Knowledge of service and benefits.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.

Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER