Consumer Inclusion Coordinator

Description

Make a real impact in Baltimore! BHSB is hiring a Consumer Inclusion Coordinator to elevate the voices of people with lived experience and transform behavioral health systems. In this dynamic, hybrid role, you’ll connect, support, and empower peers—creating pathways to certification, meaningful employment, and leadership. Your work will drive access, equity, and quality of care. Join a passionate, collaborative team committed to innovation and inclusion.

Full-time, Baltimore-based. Competitive pay ($34.95/hr) and incredible benefits. Ready to turn lived experience into lasting change? Apply today!

The Consumer Inclusion Coordinator works with the Special Populations team to integrate persons with lived experience of addiction and/or mental illness into behavioral health programs and initiatives to improve access to care, quality of care, and accountability to persons served. The position plans and implements strategies and events by directly engaging and supporting people with lived experience in their peer role.

This position reports to the Associate Director, Recovery Support Services and is a full time position working in a hybrid work environment in Baltimore, MD. BHSB will consider for employment qualified applicants with arrest and conviction records.

• Directly engage persons with lived experience of recovery from addiction or mental illness (“peers”) as well as people directly impacted by those who use drugs and/or alcohol and people with mental health issues who don’t identify as being in recovery (collectively referred to here as “People with Lived Experience” or PWLE).
• Directly engage persons who might not otherwise learn about peer work, such as persons experiencing homelessness, persons engaged in sex work, persons involved in the criminal justice system, and others.
• Develop and implement a communications strategy to ensure Baltimore-based PWLE have timely access to relevant information, including management of a peer e-mail list.
• Plan and implement networking events for PWLE, community health workers, and allies.

• Support PWLE in finding paid and volunteer work in the behavioral health field.
• Educate PWLE on the process of how to become a Certified Peer Recovery Specialist (CPRS).
• Support peers in the certification process, including identifying volunteer opportunities to help meet the volunteer hours requirement.
• Coordinate and facilitate trainings for peers that contribute towards the CEUs required for certification, including but not limited to:
  • Connecticut Community for Addiction Recovery – Recovery Coach Academy (CCAR‑RCA)
  • Intentional Peer Support (IPS)
  • Wellness Recovery Action Plan (WRAP)
  • Ethics
  • Advocacy, and
  • SMART Recovery.
  • Increase the number of certified peers in Baltimore City.

• Educate prospective employers and supervisors on the value of peers and peer roles and responsibilities, and where needed, provide technical assistance (e.g. advising on job descriptions and training plans).
• Source and disseminate peer employment opportunities,
• Increase the number of Registered Peer Supervisors (RPS) in Baltimore City and increase the proportion of peer positions that report to an RPS.
• Act as a liaison between the local behavioral health system and the peer certification board.
• Collaborate with local and state entities to expand and improve peer services.
• Participate in initiatives to improve access to (or quality of) behavioral health care, particularly initiatives focused on underserved populations (e.g. older adults, pregnant women, persons experiencing homelessness, overdose survivors).
  • Provide expertise on how roles for PWLE could advance those initiatives.
  • Support initiatives in creating a framework to include PWLE (e.g. volunteer roles, job descriptions), with an emphasis on including PWLE whose experiences most closely match the experiences of the target population served.
  • Support initiatives in creating roles where PWLE have decision‑making capacity.
  • Support initiatives in implementing the planned framework (e.g. helping find people with “matched” lived…