Community Navigator (H.O.P.E. Baltimore) - ACC Member

Note:
This is a full-time ACC Ameri Corps position with H.O.P.E. Baltimore.

About the American Connection Corps:

The American Connection Corps (ACC), an Ameri Corps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands‑on experience, build in‑demand skills, and explore career pathways while making a tangible impact in their communities.

About H.O.P.E. Baltimore

H.O.P.E. was built to meet that reality head‑on, by people who've faced it themselves. Our mentors come from the same Baltimore neighborhoods as our members, and that lived experience shapes everything we do: we walk alongside members through financial counseling, job placement, and transportation support, backed by direct financial help like housing assistance, and emergency aid for members who stay engaged.

It's support built by people who know exactly what's needed, because they needed it too.

Position Overview

The Ameri Corps Member will serve with H.O.P.E. Baltimore to strengthen participant engagement and improve access to supportive services through intake support, resource navigation, and follow‑up activities. The Member will assist the Intake Specialist by supporting participant intake documentation, conducting 90‑day follow‑up contacts to assess participant progress and needs, connecting participants with appropriate community resources, and researching new community‑based resources that expand opportunities and services for participants.

Throughout the 11 months, the Member will help improve participant access to services, enhance the quality and organization of participant records, and strengthen community partnerships that support positive participant outcomes. The Member will serve under the supervision of HOPE Baltimore staff and will not perform duties that displace employees or engage in prohibited Ameri Corps activities.

• Support the Intake Specialist by assisting with the organization, review, and completion of participant intake documentation to help ensure records are accurate, complete, and entered in a timely manner.
• Conduct 90‑day follow‑up contacts with participants to document progress, identify current needs, and update participant status in accordance with program procedures.
• Maintain accurate documentation of participant interactions, referrals, and follow‑up activities using program‑approved tracking systems while protecting participant confidentiality.
• Connect participants to appropriate community resources, including employment services, education and training opportunities, housing resources, transportation assistance, healthcare, food assistance, financial literacy programs, and other supportive services based on participant needs.
• Research and identify new community resources, service providers, and partnership opportunities that expand available supports for H.O.P.E. Baltimore participants.
• Develop and maintain an up‑to‑date community resource directory for staff and participant use.
• Communicate professionally with participants, community partners, and H.O.P.E. Baltimore staff to facilitate referrals and improve access to services.
• Assist in identifying barriers participants experience when accessing services and share observations and recommendations with program staff to improve service delivery.
• Collect, compile, and organize service‑related data, participant feedback, referral activity, and resource information for staff review and program reporting in accordance with program procedures.
• Participate in required Ameri Corps orientations, trainings, team meetings, and professional development activities.
• Complete all required Ameri Corps service documentation, timesheets, and reporting requirements accurately and on time.
• Demonstrate commitment to national service by providing respectful, inclusive, and participant‑centered service to…