Service Coordinator - Family Resource Center

Summary:

This position is a core component of the Family Resource Center
, designed to help families identify their strengths, meet their needs, and achieve their goals. It is not a stand-alone task—it operates in collaboration with all other Center staff and is driven by the expressed needs and priorities of the participating parents.

• Meetswithnew Centerparticipantstofamiliarizethemwiththe Centerandtheservicesavailable  and completes all required paperwork.
• Ensuresthatnewfamiliesfeelwelcomedandareintegratedintothe Centerprogramsand activities.
• Providesassistanceandsupportivecounselingtofamiliesas needed.
• Conductsaggressiveoutreachandrecruitment activities.
• Ensuresthatallparticipantfilesarecompleteandaccurateatall times.
• Ensurestheconfidentialityofallrecordsandappropriatecommunicationsaboutandwith participants.
• Conductsregularcasemeetingswithallappropriatestafftoassessprogressonparticipantgoals and services.
• Maintainscontactwithkeyindividualsincommunityagenciestofacilitatereferrals;makes referrals as necessary and follows up on all referrals.
• Providesrecruitmentandretentionservices,includinghomevisitsto families.
• Providesinformalandformalparentingeducationtofamiliesaddressingspecificdevelopmental needs of their children.
• Facilitatesgroupstooptimizeparticipantself-esteemand potential.
• Workswith Centerstafftoensurethat Centerservicesaremeetingparticipant  needs
• Servesasmemberof Centermanagementteamandassuch,providesleadershipto
  
  Centerstaffas requested by Director.
• Attendstrainingsandmeetingsasrequiredbysponsoringagencyand MFN.

• Understandandbecommittedtotheoverallphilosophyof Family Support.
• Maintainrespectforconfidentialityofinformationdivulgedbyoronbehalfof participants.
• Possesstheabilitytorelatetopeopleofdiverseeducational,culturalandeconomic backgrounds.
• Bewillingandabletodoaggressiveoutreachand recruitment.
• Modelappropriateinteractionwithyoungchildrenand parents.
• Havetheabilitytoworkindependentlyandasateammemberand leader.

• Haveeffectivewrittenandverbalcommunication skills.
• Haveexcellentplanningandorganizational skills.
• Haveexcellentservicecoordination skills.
• Havetheabilitytoestablishandimplement goals.
• Havetheabilitytoestablish priorities.
• Beabletomakeassessmentsandappropriate referrals.
• Haveproblemsolving skills.
• Havetheabilitytoprovideindividual,familyandgroup counseling.
• Haveknowledgeofcommunityresourcesandhowtoaccessthem effectively.
• Beabletoadvocateeffectivelyfor families.
• Havetheabilityandwillingnesstomakehome visits.

• Master's degree in Human Services, Human Development or Social Work with two years’ experience providing direct service to families preferred.
• Bachelor’s degree in same fields acceptable with a minimum of four years’ experience.
• Must have experience providing direct service to individuals and experience facilitating groups.
• Familiarity with issues of young parents, infants and toddlers, issues of poverty, and linking with community resources desirable.
• Minimum of one-year direct staff supervision.