Violence Intervention Program Case Manager Springboard Community Services

Company Overview

Springboard Community Services is dedicated to empowering families and individuals through comprehensive social services. With a rich history rooted in community improvement, we strive to support vulnerable populations and foster resilient, thriving communities.

This position will support the Violence Intervention Program groups offered in Carroll and Howard Counties. This position will be responsible for completing intakes, reporting to referring agencies, reporting numbers to agency, managing billing, collecting intake and session fees, and assisting with community outreach.

• Complete assigned monthly intakes to evaluate new participants for the Violence Intervention Program groups
• Oversee 3-4 assigned 90-minute groups weekly
• Complete and maintain the appropriate group and individual note documentation within 48 hours
• Complete a monthly progress report that is reviewed by the Lead VIP and Outreach Case Manager and sent to referring agency
• Complete 5-10 audits monthly, as assigned
• Maintain all information in a current and up-to-date fashion for reporting purposes
• Participate in outreach efforts that provide education and a connection to agency services
• Attend VIP team meetings when scheduled
• Maintain positive relationships with partnering and referring agencies
• Maintain timely documentation in accordance with agency policies in the confidential electronic health record system used by the agency.
• Participate in supervisions with the Lead VIP and Outreach Case Manager
• Complete all other duties as assigned

• Ethical and Professional Behavior – Adheres to ethical standards, demonstrates professional conduct, and maintains self-awareness in all professional activities.
• Cultural Competence – Demonstrates cultural awareness, sensitivity, and inclusive practices in all professional interactions.
• Communication – Clearly conveys information and ideas through a variety of media. Tailors messaging to audiences and ensures understanding.
• Problem Solving – Assess situations, analyze options, and implement effective solutions when faced with new or complex challenges.
• Adaptability – Willingness and ability to change plans, approaches, or behaviors in response to shifting conditions or unexpected obstacles. Embracing new information, ideas, and approaches without resistance, and encouraging others to value change.
• Collaboration – Works effectively with others, sharing ideas, and adjusting to new team dynamics or workflows. Builds strong working relationships with colleagues and external partners.
• Organization & Time Management – Identifies and focuses on the most important tasks, addressing high-impact issues first, and adjusting priorities as needed. Maintains clear plans and schedules to ensure tasks are completed efficiently and deadlines are met. Consistently achieves results within deadlines, maximizing output, and minimizing wasted time.
• Client Focus – Prioritizes client satisfaction in decision-making and service delivery.
• Resilience and Self-Care – Continuously building personal resilience and practicing self-care to maintain well-being in high-stress environments.

• Mission Alignment:
  Demonstrate a clear understanding of SCS’s mission, vision and values, ensuring that all actions, tasks and decisions with the organization’s overall goals and objectives.
• Positive Work Environment:
  Contribute to creating a workplace rooted in empathy, transparent two-way communication, and mutual trust.
• Client-Centered Care:
  Collaborate across teams to deliver high-quality, trauma-informed, and client-centered care.
• Accountability Culture:
  Actively participate with and demonstrate commitment to SCS’s Action Plan for…