Case Manager

• Location 631 Cherry Hill Rd,Baltimore, MD, 21225,United States
• Employee Type Exempt
• Required Degree Masters
• Manage Others No

Conduct initial and ongoing needs assessments to identify each client’s strengths, needs, preferences, risks, barriers, and service gaps.

Develop individualized service plans in collaboration with the client, treatment team, family members, and other authorized supports, when appropriate.

Establish measurable goals and interventions that address the client’s behavioral health, medical, housing, employment, educational, financial, transportation, and other identified needs.

Review and update service plans based on the client’s progress, changing needs, preferences, and level of engagement.

Coordinate services among mental health providers, medical providers, social service agencies, schools, employers, community organizations, and other systems involved in the client’s care.

Assist clients with accessing community resources, including:

• Housing and shelter services
• Employment and vocational programs
• Educational and training opportunities
• Transportation assistance
• Food and nutritional resources
• Financial assistance and public benefits
• Medical and behavioral health services
• Legal and advocacy resources
• Substance use treatment and recovery supports
• Social, recreational, and community support programs

Facilitate referrals and follow up with clients and providers to ensure services have been accessed and barriers have been addressed.

Help clients understand eligibility requirements, application processes, appointments, and documentation required by community agencies and service systems.

Support clients in coordinating appointments and maintaining engagement with recommended services.

Maintain regular contact with clients through office visits, community visits, telephone, telehealth, or other approved methods.

Develop supportive professional relationships that encourage client participation, personal responsibility, self-determination, and progress toward established goals.

Advocate for clients when interacting with healthcare systems, housing agencies, schools, employers, social service organizations, and other community partners.

Educate clients regarding available services, community resources, treatment options, client rights, and self-advocacy skills.

Assist clients in identifying and overcoming barriers that interfere with treatment participation or access to services.

Promote client choice and participation in all decisions regarding services, referrals, and care coordination.

Monitor client progress toward service plan goals and document outcomes, referrals, barriers, and follow-up activities.

Evaluate the effectiveness of referrals and services and modify service plans as needed.

Communicate significant changes in client functioning, risks, or service needs to the treatment team.

Support continuity of care during changes in providers, insurance coverage, housing, employment, or level of care.

Recognize and respond appropriately to clients experiencing psychiatric crises, homelessness, abuse, neglect, exploitation, or other urgent safety concerns.

Provide crisis support within the scope of the position and facilitate referrals to emergency, crisis stabilization, medical, psychiatric, or community resources when appropriate.

Follow agency procedures regarding mandated reporting and documentation of safety concerns.

Consult with supervisors and clinical staff regarding clients presenting with elevated risk or complex needs.

Participate in interdisciplinary treatment team meetings, case conferences, and care coordination meetings.

Communicate professionally with clinicians, medical providers, community partners, clients, families, and other authorized supports.

Provide timely updates regarding client progress, referrals, barriers, and changing service needs.

Collaborate with community agencies to improve coordination of services and client outcomes.

Maintain accurate,…