Service Coordinator

Position Summary:

The Service Coordinator is primarily responsible for providing continuous coordination of services for victims seeking services within House of Ruth Maryland. This position is responsible for welcoming and orienting new residents to the program, providing crisis intervention and safety planning, developing an intervention strategy, support system, and connection to programs. Offsite visits are part of the job. This position is also responsible for contact center coverage on the 24-hour hotline.

Participants in House of Ruth Maryland programs are all victims of Intimate Partner Violence and have experienced complex traumatic events that shape how they interact with the people around them. The Service Coordinator must have a firm understanding of trauma, the effects of trauma, engaging traumatized people, and must be comfortable working in a Voluntary Services program model.

Standard

Schedule:

Standard hours for this position are Monday
- Friday, starting between 8:00am-10:00am and finishing between 4:00pm-6:00pm. Flexibility to provide off schedule hours as needed to attend to critical work activities (home inspections, meeting with participants with schedule conflicts, etc.) is expected up to 10% of the time. This position is based on site in HRM’s Administration Building location in Baltimore City, Maryland. Local travel around the Baltimore Metropolitan area is expected and encompasses up to 50% of the position.

• Provide comprehensive and culturally relevant coordination of services for a caseload of approximately 15-20 participants. Participants are referred from the HRM 24 hour hotline, other HRM departments, and self-referral through walk
  -in.
• Work with participants to make introductory contact within 24 hours of receiving case assignments, provide a thorough assessment of needs, create a comprehensive and culturally appropriate service plan with timeline for completion, and coordinate with internal and external providers of services.
• Assess safety needs, make recommendations for action to improve or maintain safety.
• Gather and synthesize information on participant from agency sources and from significant recent and current community support systems.
• Work with participants to clearly identifying support people in the participant’s life and how they might contribute to the participant achieving goals.
• Guide and support participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving in group and one-on-one settings. Educate participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals.
• Maintain paper and electronic case files in keeping with program standards.
• Assist program management in compiling necessary statistical data and narrative for grant reports and applications.
• Assess participant’s mental health and substance abuse needs, make recommendations for further treatment and coordinate a plan for addressing those needs that respects the cultural beliefs of participants.
• Coordinate participant’s use of agency and community services to provide comprehensive and unduplicated services that maximize participant success, including organizing team meetings as necessary.
• Arrange for interpretation and translation services as necessary.
• Visit participants in home environments that have been determined to be safe.
• Participate in Service Coordination Team meetings and make recommendations concerning individual participant’s eligibility for financial assistance and expected termination date from the program.
• Participate in Team meetings to discuss outreach and services in the Latino community.…